ComplaintsforRightway Automotive Credit

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We financed a van through rightway end of April 2024. Only 4 short months later the key fob started to die and went completely out. Well there is a key located inside the fob to unlock the doors. Well come to find out the key does not go to our van. They programmed some random key fob and never gave us a key ro access our van. We called them and they want us to pay over ****** to get the issue fixed when it is not our obligation they are to provide a reliable authorized key for the van. They refuse to do so. We want it corrected

  Customer response

  08/19/2024

  The *** for the vechile is *****************

  

  Business response

  08/23/2024

  We are going to assist with getting a key, this complaint has been resolved.

  Customer response

  08/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have had my truck for 3 weeks and won't give me no update about anything no phone calls no nothing and I need my transportation. I have been calling and they keep on giving me excuses why my truck is not fixed every time I call they keep saying they are gonna call me back and never do.

  Customer response

  08/14/2024

  They have had my truck for 3 weeks and won't give me no update about anything no phone calls no nothing and I need my transportation . I have been calling and they keep on giving me excuses why my truck is not fixed every time I call they keep saying they are gonna call me back and never do . My car is a Black 2018 **** escape. Vin number *****************

  

  Business response

  08/23/2024

  I believe this is a complaint for one of our vendors, Genius Automotive.

  We have spoken to Genius and this should be resolved.

  Sincerely,

  *******************

  Sales Manager

  Rightway Auto Sales

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In early February 2024 we went right way in ********** to get a vehicle, we got a 2014 **** escape from them, also go the extended warranty. Before we drove off the lot there were a number of things wrong with the vehicle to begin with, the lights for the **** parking fault, and tire pressure were on, and there was a clicking in the rear end while turning, we were under the understanding that right way would make it right by getting it fixed, we drove the car for almost 3 weeks and the transmission blew. They took it to commet pride in ********** to repair the transmission. My vehicle was gone for about 6 weeks got it back and they hadn't programed the transmission correctly, or change out the cooling system on the top of the transmission, leading to my car over heating and going into limp mode multiple times, multiple times it was in and out of the same shop for the same problem that they didn't get resolved, then it got send to southern Michigan motors to get the clicking noise looked at because the owner of commet pride said "drive it like you stole it and just don't turn slow" come to find out the entire rear differential needed replaced, my vehicle was in the shop at that point for 3 months, we finally got it back and the all the lights are still on, the only thing that actually got fixed was the back differential, and this time we had no speedometer, no power steering and when it would try to go into 1st 2nd or 3rd gear the **** would jump up to 4000 stay there then plummet, we took it to right way for them to drive it them selfs and was told that pretty normal, that well have it taken to ********* ********* determined it was the abs module that we told them it was from the very beginning before even drove it off the lot, and that the warranty will not cover it and my car is currently at ********* because I dont have the money for the diagnostic fee that should be covered. I'm facing a demotion and 5$ and hour pay cut at work bc of it too. There much more.

  

  Business response

  08/19/2024

  duplicate complaint

  

  Business response

  08/22/2024

  ********************** vehicle did have some issues shortly after delivery which were either covered by Rightway and recently she did have a issue with the rear end which was replaced by the Service Contract where she only paid the $100 deductible. 

  ****************** has had the vehicle for 6 months and driven an unknown amount of miles and unfortunately RightWay has no way of telling what will break down over time.  We have reached out to ****************** and were aware of the *** issue because this is a non covered component we have offered to pay for half of the repair.  That offer still stands, please have ****************** reach out to us directly if she has any other issues. 

  Sincerely,

  *********************

  District Manager

  Rightway Auto Sales

  Customer response

  08/22/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  These issues have been on going since we drove it off the lot, I was lied to by the person who sold me the car telling me I had a "bumper to bumper" warranty and that the only things not covered were cosmetic, tires and oil changes. I have had my car maybe non consecutively a month or a little over, that's in the whole almost 7 months that I have been paying on this car, never late, never missed and payment and it's not right that I've held up my end of the deal and right way has not. I appreciate the thought of paying half but I shouldnt have to pay for any of it when the issue was there when I bought it with the promise to get any issues fixed, then that got swept under the rug when the transmission blew about 3 weeks after getting it. I would like for it to be fixed as promised or a buy back option, dealing with right way has been an extreme headache that has just gotten worse and worse since I signed the papers, and after everything I've been through with this vehicle and how much it's effected my life, my kids life and my job, I think that what I'm asking for is completely fair. 
  
  Regards,
  
  ***********************

  

  Business response

  08/29/2024

  ****************** purchased a extended vehicle service contract for her vehicle and reviewed and agreed to the conditions in writing.  The coverage was specifically stated on the contract and does not say "bumper to bumper" nor was she told that by any of our employees.

  We also were providing a loaner to ******************, but discontinued doing that due to the condition she was returning our vehicles.  They were dirty but the main issue was that she continued to smoke marijuana in the vehicle even though we told her that was unacceptable. 

  Our offer still stands that we would pay half of the repair cost for the non-covered component.  Please have ****************** reach out to us if she'd like to accept that offer.  

  If not please consider this our last response on this issue.

  Sincerely,

  *********************

  District Manager

  Rightway Auto Sales

  Customer response

  09/03/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Who ever is writing these letters where not there when I got my vehicle, you do not know what was said, ****** from right way in ********** specifically said that it was a "bumper to bumper" warranty. As far as the rentals go, I had 2 vehicles rented out to me and I do not smoke marijuana due to my anxiety and the way it makes me feel so I'm not sure where you got that from not was it ever mentioned to me, again because I do not smoke it, or even ingest it in any way, the van was turned in in perfect condition which was the first vehicle that was lent me, the *** which was the last I had for 3 months, there was a few cans in the trunk that my husband was supposed to take back to help my father, and a gas can that was there when we got it. We returned the *** in BETTER condition than when we had gotten it, it was not check in or anything before we got it and was awful, ********** wrappers half eaten food and so much dirt like it had been driven by a farmer. We took the liberty of cleaning and vacuuming it out when we got it and when we returned it. Ive tried reaching out to rightway corporate and been told multiple times that someone would get back with me with in 48 business hours and nothing, you have my phone number if you'd like to talk me call me because this is absolutely ridiculous and the accusation of smoking marijuana in the vehicle is laughable. I'm saying now for the second time I would like a buy back option or for right way to pay to fix what was messed up with the vehicle when I drove it off the lot like I was promised. 

  Regards,
  
  ***********************

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the vehicle on 5/24/202, I told the dealer that I never financed a vehicle before,he kept telling me that it will help build my credit, he I took the car for a test drive, the car seemed to kind of hesitate, I didn't think much of it, I was still kind of hesitant to buy it so I left, but before I left they were hounding me on why I declined on the purchase,I explained to them why I did so, the very next day i came back they told me the issue was resolved,so i went on and traded my 2002 Yukon Denali that was running perfect, along with a 500 dollar down payment, thirty minutes after i left the car lot,the car cut off on me at a red light, I called them instantly,they told me they were about to close, and it was a holiday coming up and that they won't open back up until that following Tuesday,i brought the car to them on Tuesday,they had the car two whole months, I paid the first car note, although they had the car the entire time,the following month July, they agreed to pay the month of July ,they still had the car, the bank that they borrowed $***** bucks from, called me and told me that i was 13 days delinquent on my payment,I got the vehicle back 8/3/2024,as soon as I pulled off, I contacted them to inform them that the car was still having the same issue,and that the bank still didn't receive the car payment for July, I told them I didn't want the vehicle sense the issue wasn't resolved,they charged me ***** for a lemon, I gave them a good truck and 500 down , they used my photo to advertise afterwards, i need help, i just want the right thing to be done in this situation !

  

  Business response

  08/15/2024

  We have reached out to ************** and meeting with him later this week to discuss and resolve his issues. 

  We have also reissued the check for his car payment, it was lost in the mail and the lender did not receive or cash the check.  

  Sincerely,

  *************************

  District Manager

  Rightway Auto Sales

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 13, 2024 I purchased a 2019 ****** Corolla from this location. I filled out all the paper work, gave paystubs, proof of everything necessary, and a $500 down payment. I was contacted about a week later stating the bank wants the car back they cant contact my employer to verify my income. I contacted the bank and was told that they have never requested the vehicle back and they have over two weeks to verify. Another couple days pass and the bank contacts me letting me know they have to verify over email or fax, I provided the email address they needed. The following day I was contacted by the dealership again saying the bank isnt going to fund the vehicle so bring it back immediately. I let them know I couldnt that day but possibly the next (July 24th). The following day I let them know I didnt have a ride home and they would have to either wait or come get the vehicle themselves. I also asked about the details of my down payment being returned since they are taking the vehicle back. I was told they would mail a check within 7 days for my $500. They came an hour later and got the vehicle. I have photos of the vehicle still in the same condition it was in, I have reached out to the dealership multiple times about my down payment with absolutely no response. I want my down payment back as they have the vehicle back and it was resold today.

  

  Business response

  08/16/2024

  Unfortunately during funding the customer changed jobs which caused the bank to rescind their conditional approval. 

  We have provided a refund of the customers down payment.  We do not keep ***** cash on location, so a check had to be sent from our corporate office.

  We would still be willing to assist with a vehicle please have the customer reach out if they are still in need.

  Sincerely,

  **** Trader

  Regional Manager

  Rightway Auto Sales

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went into Rightway Automotive ***********************, ** on or around 6/27/2024. I met with salesman ************************* and started my paperwork. I'm 67 yrs, and have disability so needed reliable car to get back and forth to work. I returned on 7/3/2024 to finalized my deal after they said I was approved for my loan for a 2017 ***** Malibu, car was $24,000. I met with another salesman by the name of *********************** because ** was not there. **** had me sign all my forms and took my bank card and debit ******* from my bank. The 4th of July was next day so told him I would return after i came back in town . I did let them all know I had to leave town because my little cousin 17 years old was killed. They called me every day harrassing me when would I be back. I didnt take car because it needed the air fixed which was not working. I returned on July 10th after also paying 560,00 for car insurance. They wanted review and ***************** took picture outside with me. I said Do NOt Post my picture to ******** because I do not want my information on there. I drove my car home and over the week I heard from several people i was on ******** at Rightway even strangers! Anyways get a call from loan company with follow up and congrats and payment dates. Around July 17th, 18th I received calls from ** asking me to come in, I said okay . Then on July 19 *********************** called and said come in I need to sign a paper for secretary of state. I got to dealership and was told my loan was cancelled , then said I needed more pay stubs , then said I committed fraud with pay stub, They took car back and **** said come in with a co-signer. I asked for my down payment , **** said he would give me some then said no bring co-signer. I left walking in hot sun until my ride picked me up. Today 7/22/2024 I called for my refund and was told I not getting my money back because I wasted their time. They were rude and lied to get me back and treated like crap! I want all of my money only had car 8 days! A scam!

  

  Business response

  07/23/2024

  We were surprised to receive this complaint,  **************** provided pay stubs to us that the bank returned to us due to them being fraudulent.  **************** agreed to in writing that we would be keeping her down payment, but also forgiving the balance of the loan with the return of the vehicle to RightWay.

  Customer response

  07/23/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  This  response and information is totally false! Everyone told lies to me saying my loan was approved and I had the car for 8 days, I gave the car back because *********************** said I could come back with a co-signer, and he did agree at first to return my down payment. How you guy's think you can just take someone money for a a scam you tried to run on me? To continue to use predatory & aggressive measures & trying to threaten vulnerable customers is unacceptable Period! You took my down payment  and it should be returned just like I returned your car after 8 days! I have been under stress and humiliated by the salesmen at Rightway Auto. To be treated and talk to rude and disrespected is unacceptable for a business to do. **** knows he said on 7/22/2024 when I called he was keeping all my money for wasting his time.  I am not taking no for an answer ! Return my money please? ************* needs to do the right thing and not be stealing from people!
  Regards,
  
  ***********************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Right way Auto Sales in ****** on 5/31/24 to try & get approved for a new car. While waiting after being there an hour i was told to come back in the morning because my information was put in wrong which is weird if I gave them all the info they needed but against my better judgment I returned the morning of 6/1/24. I ONLY HAD MY KIA ****** FOR 3 DAYS & THE CHECK ENGINE LIGHT HAS CAME ON FLASHING 3 TIMES! I HAD BEEN UP TO THE DEALERSHIP 6 TIMES SINCE I HAD THE *** FOR ONLY A WEEK & 2 DAYS! IM CURRENTLY NOT IN THE VEHICLE BECAUSE THE MANAGER TOLD ME ALL HE DOES IS SELL ***S ITS NOTHING HE CAN DO ABOUT IT AFTER HIS JANKY A** MECHANIC ONLY RESET THE LIGHT 3 TIMES WHICH MADE IT COME BACK ON FLASHING TWO MORE TIMES! I'VE ASKED FOR MY MONEY BACK ;WHEN THEN THE LYING MANAGER **** TOLD ME IT WAS MY ISSUE TO TRANSPORT IT TO ANOTHER DEALERSHIP WHEN NEWS FLASH HE SOLD ME THE *** OFF THE *** LIKE THAT WITHIN THE FIRST 3 DAYS IT WAS BS! HE CLAIMED IT WENT THROUGH INSPECTION ETC. THERE IS NO WAY IT DID & THE SCANNER DIDN'T GO OFF ABOUT A SERIOUS CHECK ENGINE PROBLEM! I'VE BOUGHT USED ***S BEFORE, NO ISSUES LIKE THIS HAS EVER OCCURRED. DON'T BUY ANY ***S FROM HERE SAME ***S SIT HERE FOR MONTHS! UNORGANIZED & UNPROFESSIONAL! When they did take my car back; I HAD TO CONSTANTLY CALL TO GET AN UPDATE & WAS OUT OF A *** FOR A WEEK! Fast forward to today which is only 2 weeks later of me getting the car back; check engine light has came on flashing AGAIN! I've asked for them to ask the bank to buy the car back etc & they keep giving me the run around and also over charged their documentation fee which is supposed to be 300 & my contract says $358. ( Didn't know that until I did my own research on the illegals of selling a used car). PLEASE HELP. They are rude & unprofessional as well.

  

  Business response

  07/23/2024

  ****************** purchased a vehicle as part of an arms-length transaction on 6-1-24.  Approximately 2 weeks later her check engine light came on.  She had driven the vehicle approximately ***** miles.  We had her take the vehicle to one of the service providers we use and they replaced the knock sensor on the vehicle.  This fixed the check engine light, but unfortunately it came back on, per ***** guidelines the code was cleared and to our knowledge it has not come back on.  If the light comes back on *** will replace the engine under manufacturer's warranty.  ****************** was given a loaner vehicle while her vehicle was in the shop.  

  Please have ****************** reach out to us if she has additional issues. 

  *************************

  District Manager

  Rightway Auto Sales

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 ******* Elantra from Right way Auto sales on May 31, 2024. At which time I noticed the below issues:1. Car hood was not aligned properly(repaired)2. Defective car remote (Pending ). A week or so later I was given a car remote which is not working,along with a key to open the door. This key is the only way to either unlock or lock the car door. This is not acceptable

  

  Business response

  07/24/2024

  We have reached out to **************** to assist with her issues but have been unable to make contact. 

  Please have **************** contact me directly so we can address her concerns.

  *************************

  District Manager

  Rightway Auto Sales

  ************

  Customer response

  07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I wanted to inform you that I have not heard from them since making the claim. The only communication that I have has was with them trying to obtain the title to my trade in car.
  
  I have tried to contact Mr. ******* the district manager numerous times with no success.
  
  Regards,
  
  *************************

  

  Business response

  08/16/2024

  We spoke with **************** yesterday afternoon and have come to resolution that works for ****************.  This complaint has been resolved. 

  Customer response

  09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I did in fact speak with someone from Right way Auto sales. 
  He kept explaining to me that their is nothing they can do about my original complaint. He offered to have my car detailed.
  So, with this being stated I'm not sure if this is satisfactory to myself.
  
  Regards,
  
  *************************

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2017 ***** Silverado 1500 from right way auto sales ****** location back in March 2024, it had a check engine light on. They made note they would use cleaner to put in and clean out the Catalyst converters. They told me they ordered the cleaner and would contact me when it arrived. 2 months went by and never heard from them. I stopped on a week prior to this complaint and they said they didnt have any and would have to order, and would contact me when it came in. 2 days later the truck left me stranded 1 hour away from home. After talking to the dealership they said they are not willing to fix it. I had the truck towed to a mechanics shop. Both catalytic converters were clogged on the truck ( causing the truck not to run) repair shop is charging me $2100 to fix the vehicle. Right way is still telling me there is nothing they can do even though if they wouldve gotten the cleaner when they first said they would it couldve prevented the problem from happening. I am filing the complaint because I have not had the truck 3 months and it has left me stranded for something that couldve been prevented. And trying to get right way auto sales to help with the repair cost. I can provide a receipt for what I paid to have the truck repaired.

  

  Business response

  07/23/2024

  This complaint has been resolved. 

  We set an appointment with one of our service vendors and they performed a compression test with the customer present and showed him the plug wire that was tore from a previous shops mishandling. 

   

  Customer response

  07/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************************

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Business will not return, or answer calls in regards to a lemon car vehicle they have sold to me with the incorrect battery which has led to the vehicle not being functionable over 2 months with no help to resolving fixing the issue.

  

  Business response

  07/10/2024

  We are aware of ****************** vehicle issues and have attempted to reach out today. 

  ************** called the dealership complaining that the vehicle would not start, we had the vehicle towed to a local service facility.  *********** facility replaced the battery and found there was no communication with the vehicles computer.  *********** Facility then advised her to take the vehicle to a ***** dealership saying it should be under factory warranty.  The ***** store diagnosed the vehicle and said the issues were caused by attempting to jump the vehicle with the cables reversed causing shorts.  Due to this negligence the vehicle is not covered under warranty.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩