Business ProfileforXpluswear
Current Alerts For This Business
According to information provided by consumers, the products they receive are not of the same quality shown on the website or they do not receive any product at all. Consumers report difficulty with customer service, including refusing to provide a return address and being told that they must pay return shipping cost or accept a partial refund to accept items that are unusable. One consumer told BBB, “The items that I have received are extremely poor quality, much different than what is described and [photographed] on the website. The company goes through multiple shenanigans during this back-and-forth email process. I have actually never experienced anything like this. The company will not provide you with the address for return…”
BBB has exhausted all forms of contact with the business. According to the company’s website, XPlusWear is located in China. BBB accepts only complaints for businesses that are located in the United States, Canada and Mexico. Consumers with outstanding concerns are encouraged to file a BBB Scam Tracker report at https://www.bbb.org/scamtracker. Consumers may also wish to file a complaint with econsumer.gov, an International partner of the Federal Trade Commission. Click this link to go to their complaint form: https://www.econsumer.gov/#crnt
At-a-glance
Related Categories
Business Details
- Location of This Business
- Livonia, MI 48154-2946
- BBB File Opened:
- 6/26/2023
- Business Management
- Complaint Handler, Management Dept
- Contact Information
Customer Contact
- Complaint Handler, Management Dept
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
60 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/08/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
Customer Reviews
31 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Echo L
1 star05/20/2024
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