ComplaintsforTop Home Improvements

• Initial Complaint

  03/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Initial communication was great. I sent in half of the money before the work started. I ended up in the hospital unexpectedly, so I wasnt home to oversee the work. Upon completion, I discovered that there were more than 200 nails left all around (they picked up more when I had them come look at the mess that was left) sharp pieces of aluminum, pieces of shingles, and other roofing garbage. There was a decent amount of nails just sitting on my deck and in my driveway that I found before I purchased a magnet and spent house cleaning up garbage and nails so that my yard was safe for my granddaughter and dog. My neighbor confirmed that the roofers had not put tarps or any other covering down to minimize the mess. I have the workers on my doorbell camera playing around, with one throwing a nail at one of the others. They broke a plant hanger off my porch, and shattered my security sign. They broke the mirror off my neighbors motor home, but they did take care of that with my neighbor. They were not interested in adjusting the balance due to compensate me for the time and money I spent doing what I paid them to do. When they came back out, they did reattach the plant hanger, but didnt seem to care about the shattered security sign. I have since purchased a new sign at my own expense. I contacted the *************** ******************** to see if they had acquired a building permit and had the required inspections done. I was told that they had not done either. I contacted my bank and put a stop payment on the final payment. I will be contacting an attorney tomorrow.

  

  Business response

  03/21/2024

  Hi, we are currently working with ******* regarding this matter. It is our full intention to find a conclusion that resolves this issue 

  Customer response

  03/21/2024

   
  Better Business Bureau:
  
  I spoke to one of the owners of the business in reference to complaint ID ********, and we have reached a resolution that is satisfactory to me. He was apologetic and was willing to do whatever was necessary to remedy the issues.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of transaction: October 20, 2022 Amount paid: $5,000 via credit card Business to provide: Windows for my home in the late spring of 2023 Dispute: October 21, 2022 we felt something was not right about the transaction we just made. We examined the sales conversation we had and did not trust the company. So on October 21, 2022 we followed the company's own declination of service policy to end our contract for a full refund. We sent their declination policy back to them with the proper signatures, including a copy of the contract agreement and their policy back to them via certified mail dated October 21, 2022. They received the declination October 23, 2022 and signed for the certified delivery. Because we did not receive the refund to our credit card back within the time frame their policy stated it would be returned, we disputed the $5,000 charge on our credit card. We contacted our credit card 3 times during the investigation process and they always said the matter was still being looked into, and promised we would be contacted to discuss the status. No one ever called us back. The credit card company acknowledged that we met Top Home Improvements policy for a full refund, but decided to charge us the $5,000 on our credit card any way, and to back charge us for all the interest and fees associated with the $5,000 purchase. So we are unsure of the exact dollar amount of the charges we will have faced because the credit card company did not honor their policy to not let the charge go through after proof we had reason to dispute the charge and have the charged removed.Business tried to resolve problem: The business has not tried to resolve the issue. They were informed that we had followed their policy to decline the contract when their scheduler called us.The attached documents are provided to show proof we followed their policy.

  

  Business response

  01/30/2023

  Hi we have called them numerous times and no luck getting ahold of them. We also sent the refund earlier this week in the mail. 
  
  

  Lakota ****

  Owner
  

  Top Home Improvements 

  1151 *************** suite B, ****** **

  Customer response

  02/03/2023

   
  Complaint: 18809051
  
  I am rejecting this response because: See attached letter.  Top Home Improvements did not refund the monies within 10 days, nor back to our credit card within that time frame.  We are facing interest/fees that we would not have had if the policy was followed.  We will be informed of these charges by our credit card company by February 15, 2023.  At which time we will contact the Better Business Bureau to request reimbursement of that cost.
  
  Sincerely,
  
  ********************************

  

  Business response

  02/13/2023

  Hello, we are confused. We spoke with *** on Jan 26th asking if we could send a check to him. He was happy with a check. We also called again today 2/13 to confirm the check was received. *** did confirm he received the check! 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩