ComplaintsforAttwood Corporation
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Complaint Details
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Initial Complaint
07/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I recently bought an ****** threaded 3/4 boat seat post. I received a non-threaded post. I called ****** to verify that the part number for the post was correct. I was told it was and I ordered a replacement post with the same number and I received a second post that was non threaded. ) Unopened packages and were not the correct product listed on the package. The customer support was the least helpful of any company I know of. That they would package multiple parts incorrectly and then say our was someone elses responsibility is just too unprofessional.Initial Complaint
06/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a motorguide Xi3 GOs 36 model - made by ****** affiliate, on April 14. 2023. Had vibration issues for the start and then this thing choked itself with the cable while in anchor mode and died in the middle of a lake. This was 2 weeks ago on a Friday. I filed for their exchange program, and got the runaround line never before with any vendor. The current excuse - their computer systems are down. All week. They even put up an autoresponder. Irresponsible garbage company, should have congress look into their business practices and may be break them up. Disappointed does not begin to cover it. Replace my motor!!! Youre ruining my fishing season.Initial Complaint
02/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently purchased a MotorGuide tour pro trolling motor spent ******* on it model number ********* serial number ******** took it out one time and it broke. Took it to the nearest service center and they fixed a broke cable but said it has a bad sensor and MotorGuide wont pay for it! It will cost over ****** to fix. So now all I have is a ******* boat anchor.Initial Complaint
09/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 28, 2021, I purchased a trolling motor from BBG Marine Electronics. On June 2, 2022 I attempted to complete the software update that was mandatory for the unit, upon doing so the unit locked up and was no longer able to be used. Upon contacting Motorguide/Mercury, I was told there were issues with "some" of the updaters and I would have to take the unit to a warranty service center to be fixed and I have done so on July 9. My boat has been sitting at that dealer waiting on an "updater" from Motorguide/Mercury since that time and the updater is not in stock and there is no ETA as to when it will BE in stock. The replacement of control board of the unit will resolve the issue instantly, but I am told that Motorguide/Mercury wants to TRY and see if the updater will fix the software issue, but there is no guarantee that it will and if it doesn't I'm forced to wait even longer for the next "fix" they want to "try". With no arrival date in sight, I am forced to wait for a part that *** never come when there is a perfectly good solution to resolve the issue. In fact, there are several ways this issue can be resolved. Replace the control board as STATED IN YOUR RECALL NOTICE, replace the unit, or refund my money. I paid you $2,500 for a trolling motor that is dead an useless. This issue needs to be resolved expeditiously.Business response
09/15/2022
Mercury Marine/MotorGuide had provided **************** with two options to resolve the issue regarding his motor and USB programmer. On June 06, 2022, he was advised of the option to request a new USB programmer that would ship directly to him. In a subsequent call on June 17, 2022, **************** was advised of the option to visit a local dealer to try to get the motor updated, however, the local dealer that was chosen by **************** did not have the USB Programmer and could not perform the update to the motor until one was sent to them. We were contacted on July 19, 2022, by *********************** & RV, of *****************************************************************************, and a request was made for the USB programmer to be sent to them.
The part has been on backorder through our distribution centers to the dealer network, however, the option remained for **************** to receive a USB programmer direct, which he requested on September 05, 2022. The part was shipped to him on September 07, 2022. We expect this has resolved Mr. ******* complaint.
Best Regards,
***********************
MotorGuide Support
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.