Customer ReviewsforRandazzo Mechanical Heating & Cooling, Inc.

I purchased my mini split around 2 years ago It never passed inspection They came one time and it failed again and and randazzo never came back out It has not been running correctly I have to turn it on and off constantly. All winter long I went freezing in my bedroom because when I called them to let them know the system still was not working I was told it would cost me $200 for them to come out. I made a total of four appointments they never showed up. Now it's summer again I turn it on to run on the lowest setting and now it smells like fire and again they're saying oh you're warranty expired No it did not No one ever came out to check from the very first beginning I've been having this faulty running system since the beginning. I have a 10-year warranty but I can't even get them to come back and check what they never checked from day one without the representative arguing with me I'm tired. When I call randazzo I am told that it's up to the mechanics discretion of how much to charge me so I've been sitting here in heat without a system when I turn it on it smells like fires burning yet I can't talk to manager. I just shouldn't be charged for something they never did correctly from the beginning and they know it. I was told randazzo's stick behind their work but absolutely do not!!! I am beyond upset because now I have to find another company to come and see what they did wrong and possibly reinstall it because they never fixed their problem from the start. It's been 2 years and I'm still getting the runaround. This is absurd Please do not use them!!! They will rip you off and give you a burned out piece of garbage Don't do it please. You will end up using fans for the summer and space heaters for the winter They sell you garbage. I've been using it a little at a time on the lowest settings but it is obvious it's gone. I'm crying. This hurts.

I have never written a poor review but we had bad go to worse with this company. Our air conditioning unit broke at the end of the summer. We did some research and decided to go with randazzo. I have never worked with such a horrible company. First, one of their people fell in our attic and kicked a hole in our bathroom ceiling. Totally get that accidents happen but they didnt repair it or give us money back. Instead they had one of their guys patch our plaster ceiling with spackling and tell us we could paint but theyd pay for a can of paint which they never did. After spending ****** dollars, youd think theyd hire a professional to fix their own damage.Next up we lost electricity in three of the rooms on our second floor after the install. We had no electricity for 2 weeks. I called and they sent someone out eventually for which I had to take off more work. No remedy. We had someone come twice more to resolve that. During those fixes they cut an extra hole in our bathroom wall and left us with a mess (see photo). The light switch cover no longer fits over the damaged hole and they cut a second hole without even asking.It gets worse. We had them install a smart thermostat for our heating and cooling while they were here for the initial install. A month after the install, it got chilly so we turned on our heat using the new thermostat. It didnt work. Our heat wouldnt go on. They couldnt come all day so we waited until the evening. The guy never showed. So we had no heat in 30 degrees with a baby. The next day they came and were able to fix that. I asked about the damage to our ceiling, light switch, wall and the 9 TIMES I had to stay home from work for them to come. They gave us no money back nor were empathetic.I would not recommend this company nor would I ever use them even in an emergency. *** the install manager was nice on the phone but ultimately did nothing to resolve their many and costly issues.0/10.

We bought a mini-split system in spring 2023 and they did the install well, but my wife didn't like the looks of the line-hides in the back or the larger unit on our main floor. They were kind enough to come back two weeks later and uninstall the larger unit and the line-hides. Fantastic customer support, pricing, and workmanship.

I bought a ********** mini-split system from Randazzo in 2016. For the most part it has performed nearly flawlessly, I did have a couple minor issues they addressed promptly in 2020 and then again this year. At this point enough time had elapsed that it could be determined that what had initially appeared to be a wear issue was actually a materials defect from a sub-supplier going back to the original installation which was well out of warranty by now. Rather than patch a fix doomed to fail in the future Randazzo sent a crew for an entire day and replaced the defective materials and my AC is as good as new at no cost Can't say enough good things about ******* *********** manager and **** the technician that made this happen, it's rare to find a company that stands behind their work like this I highly recommend Randazzo

Randazzo has sent a few techs out to service my old furnance and installed the new furnace with the iComfort 30 Thermostat. These men were rude, unprofessional and uncaring. One technician borrowed some lubricating oil from me and the next day I noticed the computer that was next to the thermostat had a lot of oil squirted all over it where the ink cartridges move back and forth. It isn't useable now. Spoke with one of the receptionist and she gave me a hard time about one of the Techs coming out to service the furnace because she thought it had been tampered with by thieves. I told her someone tried to steal it but ran when I came to the window. From day one the furnace gave off some kind of sodium fumes that ***** my eyes and nostrils. Now there is sodium tasting residue leaking from the ducts. I tasted it and it taste like salt. I don't trust them and will not call them back.