Business ProfileforMJC Companies

Our experience with the builder (MJC Companies) was subpar at best. The design process is OK but if you are a first time builder (like we were), it can be confusing at times. The people managing that process were helpful and mostly responsive, but can get overwhelmed with what I believe is a broken process.The build process is a chore, and we found ourselves having to keep going back to the site to catch and report errors made during the build process MANY times. Craftsmanship was shoddy in some areas, particularly the electrical, who were the worst of all the contractors. Sconces were hung, and light switches were placed, without any regard for where we wanted them or where they should go. By the way, they will make you use ****** cabinets because they provide the best quality (meh), but you will have to work with *******. She is awful.The worst part of the experience was the orientation (walk-through) and the post-sale customer service. There are a number of items the builder should have caught before closing, and we're still dealing with them now. The customer service superintendent is responsive but has struggled to follow through on fixing the majority of issues we had and his first answer to almost everything is "oh, that will resolve itself." The customer service director is just awful. Every email is responded to with an obligatory, knee-jerk "no" rather than using common sense and actually investigating the situation.MJC constantly tells their clients "We want to deliver you a beautiful home." In several respects, it is beautiful, but not so for the amount of money we've spent. MJC will make mistakes and then try to get you to accept it. We had this experience several times through the process.I would not recommend MJC, especially first-time home builders, and if I had to do it all over again, for the money, I would have probably gone with *********. They cost about the same for a fully customized home.