![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMr. Rooter
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am requesting a refund of Service Charge $69 and Credit Card fee $18.10 totaling $87.10, from the total bill on 7/24/23 of $621.75, invoice #********. I received services five previous times from Mr. Rooter, invoice #s ******* ******* ******* ******* ******. A credit card was used. I was told each time of a service charge, which would be taken off if the job was done, but if the service tech came and the job wasnt done, I would have to pay the service charge. I never received a service charge or credit card fee on any of those service calls.On 7/24/23, customer ********************** rep ******** said there was a $69 service charge to come out and explained that if the job was not done, the $69 would be charged. After arrival, service tech ************ said $621.75 was the cost and was given a credit card. I did not know $87.10 in extra fees were tacked on to my bill until the invoice was emailed afterwards. Neither ************ or the customer ********************** rep told me there would be a service charge regardless of whether the job was done or not and did not inform me of a credit card usage fee, otherwise a check could have been written.When asked about these fees during the week of 7/24/23, customer ********************** rep ******* said ************ should have informed me of the credit card fee, apologized for his oversight and said she would have to ask ****** the manager about reimbursing the $87.10. A few days later, ****** said $18.10 could be reimbursed but not the $69. When asked, ****** acknowledged she did not see a service charge on any of my prior invoices then said, Its up to the tech (************) to take it off," which sounded improper for him to decide at a whim. She then asked her superior, ****, about waiving the $87.10 and he/she said I would have to forfeit a $50 discount from a coupon I had, which I found unacceptable. The discount had nothing to do with the fees. I feel unappreciated as a loyal, longtime customer and taken advantage of with these unexpected charges on my bill.Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ask the to snake basement drain. He stated it might be difficult without a partner.. but he would do what he could today .. and would come back tomorrow.. he only snaked 10 feet out.. and never returned. After being paid $365.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.