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Find a Location

Beaumont Urgent Care By WellStreet has 1 locations, listed below.

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    Business ProfileforBeaumont Urgent Care By WellStreet

    Urgent Care Clinic

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    15959 Hall Road Suite 104, Macomb, MI 48044
    BBB File Opened:
    7/13/2012
    Years in Business:
    16
    Business Started:
    10/27/2007

    Customer Complaints

    6 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Deontae R

    1 star

    08/28/2023

    Today at approximately 5:58 PM EST, I visited Beaumont UC Royal Oak for pre employment drug testing. Before arriving I called and spoke with ****** (Receptionist) who advised me that walk ins are welcome and between 8 AM - 6 PM. After arriving and letting staff know why I was there, another young lady (not ******) told me they don't do drug screens after 6. I replied with "it's before 6 it's 5:58", and ****** immediately inserted herself by saying "you're here two minutes before 6 and you still need to get registered". That back and forth banter went on for a couple of minutes. ****** went on to say "and I can call my manager" and that "the machines cut off at 6", and "that I should've been here earlier to register".I expressed vehemently how I called beforehand and was not advised of registration timing and that I used public transportation ($20 Lyft) to make it there. Then ****** walks away from the front desk to contact a manager I'm assuming.After ****** left the desk I was then greeted by *****, who I was led to believe was the manager. ***** asked for my "epassport" and my reply was "will I be able to test today", he replied with "well I need to see it first". Then ***** began to scrutinize the epassport email leaving me to feel that he was looking for another reason to turn me away. After ***** looked at the email he handed me back my phone then walked away. As ***** walked away from me and back behind the reception desk, ****** appeared then told me that "the manager can't do nothing either" with an attitude.***** reinserted himself by reaffirming that there is nothing they can do about this. *****'s tone and body posture was smug, gross and indifferent as was all the staff that was apart of this.****** then called the police while I am expressing how I had been made to feel throughout the process. I didn't yell curse or demean anyone, nor did I make any threats, just expressing my feelings and frustrations due to the lack of communication.

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