ComplaintsforAllparts Equipment and Accessories, LLC

• Initial Complaint

  09/01/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Allparts sent me an invoice, which over charged me sales tax. total parts and shipping amounted to *****. Tax on this amount to *****. I was charged *****. Company responded once and admitted their mistake. I waited a week and then inquired about the issue. still no response

  

  Business response

  09/02/2023

  The complaint has been resolved and the customer has said they want to remove he posting.
  
  See Below
  
  I tried to remove it as soon as I got your resolution email.  Bbb would not let me. As far as I'm concerned, this issue has been resolved.  I'll go back on the bbb website and see if I can close out the complaint.  I think you will have to send them a note saying the issue has been resolved.  Then they will ask me if I am satisfied with the result,and I will reply that I'm satisfied
  

   

  
  On Sat, Sep 2, 2023, 8:57 AM ************** <*************************************> wrote:
  ***,I would respectfully ask that you would remove your complaint files with our local BBB of West ********.
  
  I have included the email chain with our development team asking for this to be resolved in the systems back end to try and prevent accounting and tax issues at the end of the month.
  The problem was not ignored but was being looked at for the root problem.
  
  Although this problem took longer to resolve than you had hoped for you can see the issue was only resolved yesterday with the development team and was not being ignored, In hindsight, maybe I should have driven to Kalamazoo to pay you the forty cents you were overcharged while the problem was being resolved.
  
  I hope you'll see from this that you were not being ignored and we did take action to fix the problem that you brought to our attention.
  
  
  *********************
  22/Aug/23 12:54 PM
  Can we please increase the importance of this ticket?
  
  We have customers being charged incorrectly, and that makes the company look bad as we have to address customers concerns about the wrong amount being charged and invoiced.
  This also disrupts the month end tax submission and accounting.
  
  
  
  Manikantad
  22/Aug/23 5:44 PM
  Hi @********************* We are still investigating this issue, Keep you posted by Wednesday.
  Thanks
  
  *********** K
  25/Aug/23 12:11 PM
  Hi @*********************
  The case have been escalated to me and Im looking into this.
  I will keep you posted the updates.
  Thank You
  
  ***************************
  25/Aug/23 4:31 PM
  Hi @*********************
  Just wanted to inform you that we have taken swift action regarding the issue and support ticket has been successfully raised with ACM
  We will keep you updated on the progress of your support ticket.
  *********** K
  Thursday 4:28 PM
  Hi @*********************
  Thank you for the details. We have reviewed the configurations and made some changes in Sandbox.
  Our team verified and so far looks good for us. We will verify few more scenarios and make those changes in Production.
  We will keep you posted.
  Thank You
  @Mahesh K @*************************** @Deebhan E @*************************
  
  *********** K
  Yesterday 11:15 AM
  Hi @********************* - Ive made the required configurations in Production.
  Now,tax calculations should work as expected and there wont be any discrepancies between Order and Invoice.
  We will monitor from our end, and request you to review and share your feedback.
  Just so you know, this change will work only for the new orders moving forward, and any ******** orders please with the issue will be refunded by our team.
  
  
  Thank You:
  
  *********************
  
  Allparts Equipment &Accessories
  ********************************************************************
  **********************
  ************** Text Line
  www.allpartsinc.com
  
  
  
  
  From: **************
  Sent: Friday, September 1, 2023 3:59 PM
  To: ********************* <********************>
  Subject: RE: Your Allparts Equipment and Accessories order confirmation
  
  ***, I am sorry about the delay on this.
  This is completely my fault, I thought this was resolved in the accounting department as I had forwarded this email to them but found the email in my drafts.
  
  We were advised the problem has been resolved on the website for taxing purposes.
  The site was upgraded on August 7th, 2023, at which time a calculation rule was formatted incorrectly for ******** Sales Tax.
  
  Im sorry you werent told about the delay in the refund of the forty cents that needed to be issued until they were able to map this in the accounting system to the correct coding.
  
  I am heading to accounting now to verify that the refund is complete.
  Typically this refund will take between a few days to post to your account.
  Thank You:
  *********************
  

  Customer response

  09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩