ComplaintsforVictory Chevrolet Buick

• Initial Complaint

  04/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was charged a lot of money for a device that I did not order on my vehicles. I was told that it was free to use for 5 years. I was not told that I would have to pay for it's installation. It's called an ELO GPS. The device is installed by the dealership for tracking in case the vehicle is stolen. That should be there expense not mine. Had they ask me if I wanted this device I would have told them no. They charged me 3995.00 for a truck that I bought and 993.00 for a car I leased. I picked up both vehicles last week on or around 4-15-2023. That is unfair to me and deceptive if not fraudulent. It's not like you don't pay enough for a vehicle, they tack another nearly 5000.00 dollars on. I also feel that there should not be such an installation price difference between vehicles. Please see the lines marked ELO on the attachment.

  Business response

  05/18/2023

  When the ****s purchased / leased their vehicles from us 8 Sets of Numbers were printed and gone over. The first one at 1:17 pm and the last at 3:54 pm. Each set of numbers had the ELO and aftermarket products listed. The ****s saw these figures 8 times before signing. After signing and agreeing to the figures in the showroom another 25 Documents where printed / gone over and signed by the ****s. Non of these items in reference were hidden. 8 times.. Disclosed 8 times before they said YES to the figures. 8 Times then signed for them understanding the figures. Thank you 

  Customer response

  05/18/2023

  
  Complaint: ********
  
  I am rejecting this response because: This is how victory Chevrolet goes over paperwork. " This is your contract sign here initial here" not one line by line item was explained to us. Like I said before when they say something is free YOU DO NOT PAY FOR IT PERIOD. So if it is a fact that we signed multiple pieces of paperwork over several hours, it is irrelevant IF IT IS NOT EXPLAINED LINE BY LINE. Like I explained in my complaint to you if we were offered us this worthless and expensive tracking device WE WOULD HAVE SAID NO. I did however find it touching how you faked concern about me giving you a bad rating only to not hear from you after submitting my response. I want the money back that you defrauded me out of. After looking at reviews of your dealership online I find that this is a common practice. I will not stop until I get my money back. It seems a bit funny that I was charged for a second theft deterrent system when one already came with the vehicle. See attached.  REFUND PLEASE.
  Sincerely,
  
  ***** ****

  Business response

  05/19/2023

  I’m sorry you feel this way. there will be no refund.  As stated before. You went over and negotiated 8 sets of numbers over a time period of 2 and a half hours. Each one of those 8 sets of number disclosed the ELO. After your 8 sets of numbers you would have signed final paperwork. That would in fact have been the 9th time you saw the figures. 9 times. Please enjoy your new vehicles but there will be no refund. 

  Customer response

  05/19/2023

  
  Complaint: ********
  
  I am rejecting this response because:Then I will see you in court. I will not allow you to rip me off like this. I am also going to your states attorney general with a complaint, between that and proof that this is a common practice with your dealership I will get my money plus some. Maybe even class action. you better think about it.
  Sincerely,
  
  ***** ****

• Initial Complaint

  09/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 9/19/2022 I went to trade in my 2022 Mach-E. I purchased a 2022 Chevy Blazer. Upon leaving the vehicle there was NO gas in the vehicle, the inside of the vehicle was not clean and there was a burning smell. I notified the dealership not even 36 hours after the deal was complete. They picked up the vehicle, stated they also smelled the burning smell, but it was due to the manufacturer leaving a sticker on the exhaust. I explained that I purchased a new vehicle for the peace of mind which now is not the case. I asked to have the deal reversed as I did not feel safe and the smell was nauseating. (I was told I would need to drive the car at least 1000 miles to burn off the smell) The finance manager stated it was impossible my car was gone and all paperwork including pay off was complete. We then had contact to supply insurance verification and to turn in title and extra key. 1 hour after that finance manage then called to say they made a mistake and did not charge me for the renewal of my plate and they needed an additional $215 from me right now or I would not have the proper tags. I paid that. He sent me a picture via email with receipt. The next day I look to verify the loan was paid and it was not. Remaining balance of $264. **** ****** notified. Then the next day ** **** notifies me that there was an issue with my battery and I should take it in. I notified **** of that. I expressed my concern and displeasure to which he responded he's a numbers guy. I asked for their corporate office number to express my concerns and he neglected to give the information requested, but sent an email to the Victory Automotive Group concierge ******* to address my concerns. When ******* called I asked for the corporate number as I did not want to give feedback as **** had stated and was told there were over 50 extensions and she would call me back once she filtered through to get me the correct person. I also had to call another location to get my concern documented.

  Business response

  10/24/2022

  * She took delivery at 9:25 at night. I cleaned the vehicle , took the stickers off and transferred her plate myself. I did not have a gas card becuase it was locked up at closing . Which was 8 Oclock.. I then sent her $75 in gas cards
  * Apparently there was a sticker from transport that was stuck to exhaust. That very next day we immediately went to her house and picked the Blazer up , Fixed it and brought it back. ( Also when we handed her the gas cards )
  * Her Plate she was trying to transfer was expired which is why we needed the additional 215.
  * She gave us the payoff from her ** because again it was 9.25 at night.. That extra 264 Was covered by the dealership, NOT HER,  and sent out the day  
  * I gave her my cell number last week to make sure she was getting good customer service.

  *She text me the following morning about the alert on her vehicle and ****** ( my service manager ) called her instantly . She did not answer

  We went over and above to make her experience a good one. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩