ComplaintsforWood Floor Renew
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Complaint Details
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Initial Complaint
09/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired *********** to do floor to start 7rh of Aug ..started few days late. Sanded ,stained and poly coat same day..messed it up. 2nd time got too dark and splotchy. 3rd time sanded & darks spots all over..baseboards and walls have stains on them. Big mess! Had to hire someone else to do the job. Being ********** hard on us to live in two rooms in our new house to get this floor done a month later..have pics. and statement by contractor the errors made.Business response
09/10/2023
Since Wood Floors Renew has never entered into any contract or agreement with the complaintant nor received a payment in any form from the complaintant, we cannot offer a "refund". It is also our policy that any deposits paid are non-refundable which is clearly outlined in our contract for services.
Wood Floors Renew was hired to perform work at the complainants address by a 3rd party. The work commenced and was less than 1 day from completion when the complaintant told our workers via note not to complete the work and to leave the property immediately. The quality of the work performed by Wood Floors Renew was consistent to the industry standards as the client who hired us has acknowledged and can be seen in the attached jpeg files. Any work not completed, including touch *** and/or clean up, is a result of the complainant's own decision. Wood Floors Renew faithfully upheld all contractual obligations to our customer as agreed to. Any grievances or requests for monetary compensation for the services rendered should be conducted by the signer who entered into Contract with Wood Floors Renew, which is not the person who filed this complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.