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ComplaintsforFast Finance Auto Sales
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Complaint Details
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Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased vehicle less than 2 months ago and it spent more time in the shop already then I have been able to drive it due to a broken clutch. They did take two of our payments and applied them to the fixing of the clutch but tacked on those payments at the end of the lease. Shortly after purchase the vehicle started to death wobble when we were told that it wasnt their problem and have the tires looked at. After I just got the vehicle back from repair nearly 3 weeks the wobble was still present and took it to a shop to have it assessed. They told me the jeep is rusted out under the spray they applied over the top of it all and is covering the issues they found which is layed out in the attached document. This vehicle is not safe to drive as I can not go over 45/50 mph without the death wobble. Fast finance is denying any liability with this when they sold an unsafe vehicle. I dont have the extra 2k to repair this nor do I have a spare vehicle. I would like them to repair this as they knew what they were selling and did not disclose this information.Business response
05/29/2024
After discussing this complaint with the ******************** they were waiting for the customer,*******************, to bring the vehicle in to confirm the diagnosis attached to the complaint and arrange for repairs. As of this writing, we are still waiting for the vehicle to be taken to the shop. We can better respond to the complaint once the vehicle is inspected by our shop.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.