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Find a Location

Hammer Restoration has 1 locations, listed below.

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    Business ProfileforHammer Restoration

    Water Damage Restoration

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1733 Industrial Ave, Mount Pleasant, MI 48858-4675
    BBB File Opened:
    6/27/2011
    Business Management
    • Mr. Steve Gohm, Owner
    Contact Information

    Principal

    • Mr. Steve Gohm, Owner

    Customer Contact

    • Mr. Steve Gohm, Owner

    Industry Tip

    BBB Tip: House flooded? Have mold? Follow these tips

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/16/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    Hammer has not finished my job that was started in July. They have put off working on it for weeks at a time. Now they want final payment, I have already given them $40,000, of $17,000.00 before they will give me all my things they took to clean from my basement. Including antiques. The job it self is not finished. They left moldy things I just found that was to be thrown away in July still in my basement. I have a hole in my wall that needs to be fixed. The nails still need to be covered. I gave them time to fix all this and still not done. My stuff they are holding from me even though I have been asking for it back for a while. They tell me they will bring it back little at a time but I have not seen any of it. I ordered carpet and padding from ***** and installation was free. Hammer hired their own crew to put in carpet. I should not have to pay for that. They don't want to show me final bill for me to go over to see what I was charged for. They said they sent estimate to insurance. I still want to see final bill. I had a toilet to be put into the bathroom. They bought a new one instead saying it was easier then putting ours together. Please help me with Hammer they have made things so inconvenient for so long. I really want my things but I don't think I should have to pay them until job is done and I have all my stuff back and had time to go through it. Also to see final bill to see what I was charged for. Please help me.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Theal B

    1 star

    07/16/2024

    Poor work ethics. Hard to communicate with. Never use these guys to answer any or all questions. Never polite. Only fake response. Never use this group.

    Local BBB

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