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ComplaintsforSTL Home Repair LLC
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Complaint Details
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Initial Complaint
06/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
STL Home Repairs entered into a contract agreement to remodel the first floor of my home. The remodel has not been completed. STL Home Repairs has quit working on our home. There were many days during the work week, when no workers would show up to make any progress on the remodel. There was a lack of communication from the contractor. The contractor, failed many city inspections, before finally correcting the issues in order to pass the inspections. We paid our up front, half down payment, as well as two additional advanced payments at the request of the contractor. The remodel was left halfway completed. The home is not livable in the current condition. Because we have "overpaid" the contractor, we cannot afford to pay another business to complete. STL Home Repairs has not responded to my requests for an itemized statement showing how the money was spent, or a "change order" to alter the original contract to include additional money needed to finish the job. I was told, if I don't give them more money, no more work will be completed. I have had other contractors who work in the industry out to the home to observe the progress and what is needed to complete the job. Each of them has informed me that the amount of money paid exceeds the amount of work performed. I feel we have been taken advantage of. My home needs to be completed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.