ComplaintsforWhite Auto and Media Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I made my order on January 15, 2023, on the same day I fully paid for my order. The production time was 2-3 weeks. I began to wait patiently. After 4 weeks of waiting, I decided to ask a question about the status of my order. I received an answer that there was no necessary chip for my model and I had to wait more. I waited another 4 weeks, asked a second time a question about the status of my order, in response to WAMS I was scammed and canceled the order. I consider WAMS to be scammers who simply used money for 2 months and were not going to fulfill their obligations to the buyer. The seller in correspondence constantly calls me a dude, expressing extreme contempt.Business response
03/18/2023
So you libel my company on ******* call ** scammers because you didnt read anything you signed you did and you want us to finish an order that we fully refunded you for? If we are scammers why do you want us to sell you anomething again? If you remove that absolutely libelous ****** review and this farce and reorder we will process your order WHEN THE SPECIAL ORDER PART THAT IS ON BACKORDER ARRIVES just like we told you several times and that you signed you read and understood. Since you seem to want to continue to escalate this Ill remind you that you have been refunded in full and we are fully prepared now to turn this over to our corporate attorney for him to litigate; we take this very seriously.Customer response
03/18/2023
[????? ????????? ?????? ?? ?????????, ??????? ????????? ?? ??? ????? ?? ?????? ????????.
Better Business Bureau:
? ?????????? ?????, ????????? ???????? ? ????????? ?????? ? ??????????????? ********, ? ?????, ??? ??? ???????????? ???????? ?? ????? ??? ??????. ??? ???????, ??????????? ????, ?????? ? ???????? ???? ?????, ????????? ????:
[?? ?????? ???????, ?????? ?? ?? ????????????? ???? ????????. ??????????, ??????? ??????????? ?????:] 1. I did not ask for a refund of the money you used for 2 months. I just asked what is the status of my order.
2. You insulted me by referring to me as a dude. This is unacceptable and I demand a written apology.
3. I have the right to consider you scammers, since you are selling something that you do not have.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.