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ComplaintsforHines Park Ford
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Complaint Details
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Initial Complaint
05/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a vehicle on March 8, 2023 and was talked into an extended maintenance plan, I put down $125 and then decided to cancel it before my first payment was due. I contacted Hines Park Ford, *****************, the financial service manager after I contacted the company to cancel the plan. First he said that it would take about a week for my refund, so I waited and then contacted him again and he said that he wasn't sure because this was the first time that this had happened, again I waited. I contacted him again asking for my refund or I was going to file a complaint with the BBB and this is what e then said. There is a cancellation fee from ****************** of $75 after 30 days. See attached ,Section 12. For the remaining $50 there were charges from *****, the installment payment company . None of this was discussed with me before I agreed and for **** to be so ***** about $125 is just ridiculous. I think that I am due a refund of $125.Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dealer never returned calls or emails about a lease extension or provided my new ordered truck leading to a repossession of my vehicle even though all payments were current and that's what I was told to do by them. No responses from the company after numerous emails and calls concerning this issue also being charged the 2 year lease price instead of the 3 year even though their error has me well into my 3rd year of the lease
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.