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ComplaintsforAll-Star Storage Of Newport
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Complaint Details
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Initial Complaint
04/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a storage unit at an auction on or around April 13 2023 at 6:45 it had sold for 220 and I had received an invoice stating that I owed 198$ at the facility plus a 100$ deposit. I had to schedule a meeting for a weekday and because I was working I had sent my girlfriend and gave the owner her information. I sent her with 400$ he claimed the unit was 398$ and gave her back a dollar coin, a 50¢ piece and 5 dimes. He never gave her a receipt for the unit noting where the extra 100$ went to. I had called and left several messages with the facilities answering service and got through 1 time to the owner who claimed my girlfriend never gave him 400$ and that he was going to count the cash drawer and go back and listen to the audio of our phone calls, which he also didn’t disclose our phone calls were being recorded until the end of the call. The last time I talked to the owner/manager was around April 18th I have called back a few other times and have gotten no response. I’ve tried to email him for a copy of my receipt and he has not gotten back to me. The facility is operated remotely so I’m unable to talk to the owner outside of setting up an appointment and he’s not taking my calls or emails.Business response
05/10/2023
Mr. ******'s representative was given back the exact change he has sited. Below please find the call centers message to ownership regarding the "overcharging". Mr. ****** was contacted. Our cash drawer for 4/14/2023 was even. He has cashed the cleaning fee deposit of $100.00. This matter is closed. Please note that Mr. ****** did not contact the facility until 4/19/2023 at 9:31 AM. (FIVE DAYS after the theft).
Instant message from ****** ********** at 4/19/2023 9:31 AM
Ent #:*******
Follow up:Yes
RMI offered:
Contract #:
Name:**** ******Unit #:***
Phone #:**********
Number calling from:**********
RE:Won unit at auction, states girlfriend was charged $398, but the unit was $198 plus $100 cleaning deposit which is what was shown on invoice. Please reach out to customer.
Agent Name:****** **********Customer response
05/10/2023
Complaint: ********
I am rejecting this response because: ridiculous, still no contact from the owner. Where are your call logs? Where’s my receipt for my cash transaction with your company? You should have called me back long ago to discuss this but you hid and never spoke to me further about it. The way you run your business is sad, and I think there should be further action because there’s obviously some sort of illegal activity happening at your location and it starts with the lack of receipt.
Sincerely,
***** ******
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.