Business ProfileforSharper Image

Purchased an Ionic Comfort Quadra Air Purifier just over 2 yrs ago; went to remove the guts from housing for product recommended cleaning and black handle broke 5/15/2024. Called **************** this morning 5/16/2024, spoke with ***** who stated that the warranty for this expired 1/21/2024. His response was to send a replacement for same with 20% discount which is written on every ************ would include free shipping. This is unacceptable as this item cost $379.99 2 years ago & Sharper Image is NOT standing behind their product. Sharper Image used to have a good reputation many years ago; currently they are POOR with equally POOR customer service. DO NOT purchase this product; it was a very expensive mistake. Sharper Image's recommended resolution above for such an expensive item that is just over 2 years old is unconscionable and unacceptable. They should do the right thing for this customer who has purchased ********************** products in the past and send a replacement including free shipping, gratis. Sharper Image needs to be accountable for products they sell. I can no longer use this $379.99 air purifier due to a handle that spontaneously broke in my hands.Disappointed Customer.