Business ProfileforDan Wood Plumbing Heating & Electrical

*************** plumbing in **** repaired pipes in ********** using a Shark Bite joint. Years later, it failed and caused over $4000 damage to drywall and insulation. I had them fix the joint. This time they used a solder joint. Interesting. They refused to give me even a ***** off their bill for the fix. I had a $26 coupon from the last time they did work for me (WAS a loyal customer). Thats all they took off the bill

Hi *****, as weve mentioned in the other negative review you posted, your complaint is that we didnt offer financial compensation for an issue that reoccurred 9 years later. There are multiple reasons, outside of our control, that can cause a shark bite fitting, which is an approved fitting, to fail nine years later. Again, it is important to note that these pipes are located above your garage. Over the course of 9 years, there are a number of factors that can affect the plumbing in your house, such as freezing temperatures, proper insulation, and the integrity of the pipes. We cannot be held responsible for the temperature that you maintain in your home, the weather in ******** over the last decade, or the methods you may or may not have used to insulate your garage. While we understand that it is frustrating to have to deal with this problem again, you chose to call our company out for repair and you verbally agreed to the cost to have the issue fixed. It was only after the work was completed that you had gone back on your word and told us you were not going to pay for the work.As stated in response to your other reviews, had this occurred within 1 year of the initial service call, which was nine years ago, we absolutely would have returned to your home, free of charge, to correct the issue. Even if this had been within two years, we probably wouldve given some financial consideration. It cannot be expected that a near decade of weather, wear, and tear later, that we would assume financial responsibility for this issue. While we are sorry that you feel so strongly against our company, we appreciate that you have trusted our service for many years. We wish you the best with your future service needs.