3 Customer Reviews
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Review from Chris J
1 star01/22/2023
*************** plumbing in **** repaired pipes in ********** using a Shark Bite joint. Years later, it failed and caused over $4000 damage to drywall and insulation. I had them fix the joint. This time they used a solder joint. Interesting. They refused to give me even a ***** off their bill for the fix. I had a $26 coupon from the last time they did work for me (WAS a loyal customer). Thats all they took off the bill
Dan Wood Plumbing Heating & Electrical Response
01/26/2023
Hi *****, as weve mentioned in the other negative review you posted, your complaint is that we didnt offer financial compensation for an issue that reoccurred 9 years later. There are multiple reasons, outside of our control, that can cause a shark bite fitting, which is an approved fitting, to fail nine years later. Again, it is important to note that these pipes are located above your garage. Over the course of 9 years, there are a number of factors that can affect the plumbing in your house, such as freezing temperatures, proper insulation, and the integrity of the pipes. We cannot be held responsible for the temperature that you maintain in your home, the weather in ******** over the last decade, or the methods you may or may not have used to insulate your garage. While we understand that it is frustrating to have to deal with this problem again, you chose to call our company out for repair and you verbally agreed to the cost to have the issue fixed. It was only after the work was completed that you had gone back on your word and told us you were not going to pay for the work.As stated in response to your other reviews, had this occurred within 1 year of the initial service call, which was nine years ago, we absolutely would have returned to your home, free of charge, to correct the issue. Even if this had been within two years, we probably wouldve given some financial consideration. It cannot be expected that a near decade of weather, wear, and tear later, that we would assume financial responsibility for this issue. While we are sorry that you feel so strongly against our company, we appreciate that you have trusted our service for many years. We wish you the best with your future service needs.Review from S. R.
1 star01/19/2023
We used *************** Plumbing for one plumbing visit that had multiple jobs. It was a total disaster. When the plumber arrived, he said he was not aware of the various items on the repair list even though we had a quote provided to us and we agreed to have the services completed. When the plumber completed one job, he asked me if it was acceptable to have a 1/2" gap to the wall for the shower cover plate. That was 100% unacceptable. No good plumber would want to fill a gap to the wall that is 1/2" thick. I said no and he then did the right thing and cut the pipe down. Next, he caulked around it with a caulk color that did not match or even come close to what was caulked in other locations. He did not even ask if that was acceptable BEFORE he did it. On the third plumbing job, he took the old plumbing, which was still good and put it in his truck. I noticed and asked for it back. He asked why I wanted it back. I felt completely violated by that question - it is my part and I have a right to keep it. I felt he had other plans for it? Finally, he refused to do other work because he said he was never made aware of the long list. I called the office and they were extremely nasty and mean to me when I explained the several issues I had with this plumber. The office lady, supposedly the manager, hung up on me. They have the worst customer service and I will never use them again. Buyer Beware!Dan Wood Plumbing Heating & Electrical Response
01/26/2023
It is difficult to respond and grow from this claim due to the length of time that has passed. The work done at Ms. ***** home was nearly 4 and half years ago. Before we get into the details, it is important to note that the employees ************ references in her review are no longer with our company. ************ complains about a few things. Her first complaint is that she thought it was unacceptable to have a 1/2 gap between her shower cover plate and the wall. We arent sure why this is worth mentioning since ************** asked her if she would like it changed and, in her words, says ************** did the right thing and corrected it. We will assume fault that the technician should have attempted to match the caulk or at least made ************ aware that he did not have a color that matched. Her next complaint is one we do not agree with. Her assumption that we had other plans for an old plumbing part is purely that, an assumption. To claim she felt "violated" is incredibly defamatory and has serious legal implications. In our 65 years in business, more often than not, customers do not choose to keep their old plumbing parts. Her third complaint is that ************** refused to do all the work. Our goal is to complete all planned work and if time permits, any additional work customers may need. At which time, the technician could have offered ************ a later date to complete the additional work. With this being four and a half years ago, it is hard to give an exact reason as to why our schedule did not allow for additional time.Leaving a negative review about a company four years and a half years after service and after a global pandemic which has caused our company, as well as many others, to restructure, speaks more to the character of the customer than it does to our 65 year old business. We take every negative review as a learning experience, however, it seems that posting a review four and a half years later is not to inform the public and help us grow but to attack our business.Customer Response
01/26/2023
I stand by every comment I have made regarding the work *************** Plumbing was hired to complete at our house. I am happy to hear the employee in question is no longer employed at that company. I still have not received a formal apology from *************** Plumbing for the immense pain and agitation I received on the phone when I called their office to express my concerns about the workmanship and sequence of events that occurred at my home. I have never written a negative review on BBB for any company - and we have hired hundreds of companies over the years. My neighbors have also expressed concern with *************** Plumbing repairs and will not hire them for any work as well. I hope to keep hiring companies that are reputable and so far I have found a wonderful plumber for our plumbing needs.Review from Franz W.
1 star12/01/2021
We purchased a real estate in OCT. 2021 in Farmington and asked ******************************* to make an offer on issues pointed out from the house inspection.We choose *************** because it is a family business in the neighborhood and the offered a complete service over different professions.Here is our experience:x) We expected a professional communication and management of the different tasks.We requested a quote for:a) Electric update and requested changes from the home inspection.b) Plumbing: Installation of a hydro Backup System for the sump Pump. (We had a flooding due a power out and the failure of the electric sump pump backup.)c) Plumbing: Check of the Kitchen sink in the main kitchen and in the basement kitchen.d) HVAC System: check of the heating system and estimate of the repair of the 2 AC systems.Result:x) The communication and the management of different was not rudimentary: We never got status or a call back. We always had to chase down every single task. Some quotes we never received.a) Electric update: The quote list was mainly worked on. One task was to deactivate the power line for the outside fountain. As a result the power for the plugs and the front light was dead. After complain about it, the electrician came back and fixed the dead lights and plug. Unfortunately we lights are now permanently burning.- ************ trying to fix the issue caused by *************** and creating another issue was charged extra. b) Sump Pump Backup system: System was installed faulty, because the water outlet was installed directly at the house wall instead of routing it a minimum of 10 ft away from the house as recommended. As a result, at the next power out, our basement was flooded much faster, than without the *************** installed backup system. Due to the design of the system, the backup pumps 4 times the amount of water out of the house then an electric backup system. The water outlet was build to close to the house wall the water pooled right at the house, washed out all grounds and ran directly back into the basement through an unsealed hole in the wall. A reclamation of the bad installation, just caused a sarcastic answer.c) After a review of the plumbing situation in the kitchen and the basement, we accepted the recommendation of ***************:- Replacing the Garbage Disposal because the installed Disposal does not have a check valve and will cause bad smells from the septic tank.That was not true, and was confirmed by the *************** installer. It was not necessary to replace a working disposal, but it was done anyway.- Replacing the garbage disposal in the basement kitchen sink, to fix the problem with water pushing back from the water pump in case the disposal is running. Other reason the disposal is due to the function of the water pump permanently under water and will fail in short amount of time. The disposal was exchanged, with the promise the situation with the water push back will be not solved but better.It is not. We were also promised, that is the best solution we can have in the basement.d) We had an expert from *************** to evaluate the situation with our heating system and our ACs. The situation was described critical and expensive. We also could expect a quote within 1-2 weeks. We never received a quote or any kind of communication. Another AC Company reviewed the situation by far not as extensive as described from ***************.As a resume of our experience with ***************: We have been promised the organization of the different tasks and an expert craftsmanship to solve issues and improvements at our real estate.We did not receive anything that could be called management of the project. All tasks performed were either: not necessary or performed in a way that we ended with more and more serious issues than before. We also received bills for not solved issues caused by *************** in the first place.
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