ComplaintsforFeldman Chevrolet of Novi

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used vehicle on April 15th, check engine light popped on May 15th; I am not happy with their lack of service

  Business response

  06/14/2024

  Dear BBB,
  

  Thank you for bringing ****************** concerns to our attention. We appreciate the opportunity to address the matter.
  

  ************* purchased a used vehicle from us on April 15th. We would like to clarify that all of our used vehicles are sold "as is," without any warranties or guarantees regarding their condition. This is clearly stated at the time of sale and agreed upon by all parties involved.
  

  Despite this policy, we strive to ensure customer satisfaction and took immediate action when ************** reported an issue with the check engine. We arranged for our affiliated **** store to address and fix the issue promptly.
  

  We believe this demonstrates our commitment to customer service, even beyond the terms of our standard agreements.

  Customer response

  06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Please see the attached.
  
  Regards,
  
  *********************

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ***** was my salesman and I purchased a 2016 Traverse on 2/15.I got my car on 2/15 with ***** and *** was my finance rep. *** stated that my warranty was a full bumper to bumper warranty that covered everything except brakes, tires, wipers etc. My wife was there with me when I signed docs and she can verify.Fast forward to March 28, I noticed a huge puddle of red fluid under my car (knew it was either steering or trans fluid). I immediately called ***** and he said to get it towed over. He even gave his cell to *** who told me the tow would be fully covered with my warranty AND that my warranty covers everything except tires, brakes, wipers, etc. This time ***** was in the room and heard him say this.I had the car towed (cost $225) and **** was my service advisor. I told him about the leak and a knocking noise coming from the engine area. He called me on 3/30 and said the leak was fixed, but the knocking was because of the blower motor and that the warranty didn't cover it. Huh!? According to ***, my warranty covered everything stated above. **** said the warranty covered the leak and that the car was ready if I didn't want Feldman to fix the blower motor.I took the car to my local repair shop They assessed the car and stated that the blower motor was fine, but that the bolts holding the ** compressor were backed out. Additionally, they stated that every engine mount bolt was backed out too. Further, the Rack and Pinion was leaking too!!!! Shouldn't this have been checked before selling the vehicle!?!?! I immediately brought the car back to Feldman and **** confirmed the issues above. My car was fixed and returned to me on 4/4.I tried to get reimbursed from the warranty company to get reimbursed for the tow ($225). To my surprise they would only cover $100, but they needed a warranty repair receipt. Guess what I found out? **** repaired my vehicle without using the warranty coverage, therefore eliminating my ability to get reimbursed for the tow.

  Business response

  06/06/2023

  Hello, 

  This customer has been contacted and has an appointment at 10am tomorrow to address all concerns. 

  Customer response

  06/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

• Initial Complaint

  03/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The dealership as a matter of practice, according to their finance group, adds fees without explaining. As an example I was charged roughly $700 in fees for prepared oil, changes, and vehicle identification etching on the glass. These items were not offered to me, but instead put on the contract. I found this to be unethical. Fortunately, we asked questions. It makes no sense for me to purchase an oil change contract when I live 60 miles away. But they put it on anyway. It makes no sense for me to have and pay for OnStar and have my vin etched on my glass for $400. I was smart enough to ask the questions, but I fear there are a lot of people who dont know better. This practice should be stopped.

  Business response

  04/04/2023

  Hello, thank you for reaching out with your concern.

  All documents are transparent and reviewed prior to being signed. Each customer receives a quote to review as well as up to 10 documents that outline what aftermarket products. A delivery menu is provided as well as an accept and decline menu allowing the customer to select what products they see value in. if *** have further questions please reach out to the Finance Director at the **** Location. 

  Customer response

  04/04/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  N *******

   

  This response is a bold faced lie. Nothing was reviewed prior to arrival. Nothing was explained and NO ancillary services were discussed. Since you choose to lie, I will contacting the attorney general.  

  Business response

  06/01/2023

  The **** General Manager has talked to the consumer and their concerns have been addressed. Nothing further can be done at this time.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I took my car in for an oil change Sep 2, 2022 for an oil change, coolant and trans flush and fill (~$500 total) at Marty Feldman in **** (helped by ***********************, Service **************************************** Technician - Ticket T4850 ). In November 28, 2022, I noticed a leak coming from my car and was not sure exactly where it was coming from (noticed a disconnected transmission fluid fill cap), so I took it back to Marty Feldman in **** who did the work in September and paid the $180 diagnostic fee. After providing information (to the service manager ***********************) he mentioned that I have both a transmission fluid line leak ($575 repair) and a coolant pump leak ("pinhole leak" - $1065 repair - after ************************* technician inspected). I said no thank you. Neither repairs would have fixed the problem had I said "OK, lets do it" after throwing more parts at the car. The problem turned out to be a coolant bypass hose that you can purchase from GM for under $100, plus labor. I think this needs to be looked into by GM Dealers, GM Service, BBB and the MI State AG should be aware. So had I said yes, lets do it, would the next step be more diagnostic fees and parts until its fixed? Is the dealer really going to absorb the cost of bad diagnostics and throwing parts at a car to fix it? What would be the price for the little old lady on a fixed income?

  Business response

  03/16/2023

  We have spoken with ******************** and have found that based on the circumstances it was in both parties' best interest to refund the diagnostic fee of 160.00

  It seems we did not properly diagnose the vehicle and with that in mind the guest paid a fee for a service that was poorly provided.

  We are having a check drafted for the guest and hope to have this resolved within the next 7 days for closure.

   

   

• Initial Complaint

  07/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Repeat I Repeat DO NOT GO TO THIS LOCATION WHATSOEVER NOR PURCHASE A VEHICLE OUTRIGHT !!!!!! I SUFFER EVERYDAY WE BOUGHT A ***** TAHOE OUTRIGHT ****** CASH. WE WERE ROBBED THE SAME NIGHT BY THE MAN WAITING TO GIVE THE CASHIER A RIDE ************* WHO Claimed **************** as they KICKED OUR BACK HOME DOOR IN WITH GUNS . WE DONT LIVE IN NOVI SO THE ONLY WAY HE WAS ABLE TO GET OUR ADDRESS WAS THE CASHIER or saleagent. My Husband Nearly Lost His Foot during the altercation & Had to undergo Several Surgeries. UNFORTUNATELY IT WAS TOO LATE ..... GOOOD Luck If You Plan To Stop at ***** feldman Novi You May ***** Be The Same Again After your purchase

  Business response

  07/26/2022

  Thank you for reaching out, does the customer have a police report for our internal investigation? at this time the customer has already traded in the Tahoe to another one of our locations , so we will do our best to research their concerns. 

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a car from Feldman Chevrolet of Novi. They have a 3 day buy-back guarantee regarding a purchase on the car purchased from them. When we attempted to contact them about changing out cars to something we liked a little better and cheaper just for our sake I was told that since everything was completed and in writing and the financing was sent to the bank and everything to the Secretary of State that we did not qualify for the 3 day buy back. We'd prefer just to have the option to reselect to a different car.

  Business response

  11/02/2021

  This customer has spoke with the management at the Novi location and has decided to keep the vehicle and is happy with the purchase.

   

  Thank you Management

• Initial Complaint

  10/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Leased a 2021 Chevrolet Colorado ZR2 pickup in March 2021. It was supposed to have a sport bar, rocker guards, led bed lights, and black letter kit for tailgate. I took possession of the truck with the understanding that the parts would arrive and they would call me to arrange installation. I have texted salesman numerous times for months. He said in the last communication that his manager was working on it. No response since. That was a few months ago. I even called GM direct and they told me to work it out with the dealer. I paid for those parts and never received them. This was my last resort. Hope you can help. *****

  Business response

  10/11/2021

  Hello,

   

  Thank you for bringing this to our attention, all the parts are in stock and can be installed on the vehicle at the customers convince. The sales associate has reached out to the customer and left a voice mail to make arrangements to get the requested parts installed.

  Feldman of Novi apologizes for the inconvenience and looks forward to hearing from the customer to rectify the situation.

   

  Novi Management

• Initial Complaint

  09/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2020 equinox back in Nov 2020. In July of 2020 my car started having problems with driving. I tried multiple times to take my car to the dealer ship, but I had to wait to take my car to the shop because i didn't have a week for the car dealership to keep my car. The dealership doesn't have any loaner cars and i work @ Henry ford hospital. I couldn't afford to my have my car in the shop w/o having a loaner car. The dealership did offer me any discount off a rental nor did they say we can reimburse you. My car eventually stopped working on me and i called onstar to get my car towed to feldman Chevrolet of novi where i purchased the vehicle.The service department informed me that i will need a new engine. my car miles are @ 30,000 miles. I don't understand why i would need a new engine on a brand new car. I've only taken it to Chevrolet to get my oil changes and inceptions on the vehicle. Since this has happen to my vehicle i have had to come out of 1,400 on a rental.

  Business response

  09/29/2021

  Ms. ***** brought the in with check engine light on and running rough. We inspected the vehicle found cylinder 3,4 leaking through crank case. After taking the engine apart we found #1 cylinder scored. We than replaced engine and are still are still experiencing some issues. We are inspecting the transmission currently. Ms. ***** drove over 33,000 miles in 10 months which is well over the national average and what General Motors considers normal wear (12000 miles/year). All of this work is covered under manufacturer's warranty which General Motors, luckily, will still warrant this vehicle for Ms. ***** even with the excess wear on the vehicle (multiple physical damage is apparent on the vehicle). Ms. ***** is getting General Motors rental car reimbursement as they are the ones paying for the repair work. Any discrepancy or disagreement with the reimbursed amount for rental car coverage would need to be handled with the manufacturer, not the dealership.

  Customer response

  09/29/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID 15909661, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩