ComplaintsforBiotech Nutritions
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased Biotech Nutritions hydrolyzed collagen for the first time. Upon receipt, the container was coated with (i assume) the collagen powder. The odor of decaying animal was prominent when the jug was opened. I tried to disguise the bad taste with cinnamon, but that did not help.Apparently this must be something the manufacturer must be made aware and they would gladly make things right. That thinking was incorrect. The elderly man wanted to argue that the online retailer was responsible for returns. I attempted to point out, shipping the defective product back would cost close to the cost of the product, it was not the retailer's lack of quality control, but Biotech's absence of quality standards that resulted in this injury and they should stand by their product. The gentleman hung up on me.While I am fairly certain the *** does not allow decomposing animal material to be used for human consumption, Biotech does not seemed concerned. It is only a matter of time until someone becomes ill from this poor manufacturing procedures. They should 1). pay for shipping the defective product back to them and 2). a clean collagen powder replacement gratis.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.