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ComplaintsforAmerican Collegiate Marketing/MagazineLine
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Complaint Details
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Initial Complaint
01/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not want to speak with them any way other than mail! They falsely advertise they will bill you!! From: ********************* <**********************>Date: January 4, 2023 at 1:01:30 PM CST To: MagazineLine Subject: Re: Reminder: Payment on your MagazineLine Account is Now Due ?Why are you harassing me about a bill that is not even due yet?? Today is 1/4/2023!! And after all of the problems I had even placing the order and getting the gift receipts sent!! I will pay it when I get paid!! You are advertising your subscriptions can be billed!! I placed this order only a couple of weeks ago for Christmas and now you are harassing me for the payment before it has even been a month and several days before due!********************* ********************** On Jan 4, 2023, at 9:46 AM, MagazineLine <************************************************> wrote:Having trouble viewing your email? View your email in a browser.Visit MagazineLine 1-800-397-879 RE: Customer Account: ************* ********************* ******************************************************** Dear ******,This is just a friendly reminder that we have not received your payment of $150.62 on your MagazineLine account that was due on 1/6/2023.Since we have already advanced payment to the publishers of Magnificat and your other magazines on your behalf, we would appreciate receiving your payment soon! To save time and money, you can quickly make your payment online. Click here to pay right now by credit card or PayPal. (If there is any problem with your order, please click here to fill out a customer ********************** problem report, or call ************** immediately.) Or you may mail your check to:MagazineLine ********************************************** Please include a copy of this e-mail with your check. Thank you. Sincerely, ************** Customer ********************** Manager ******************** *************************************** Your amount due was calculated on 1/4/2023. MagazineLine ****************************************************** Your customer # is **********Business response
01/09/2023
Hello ************
I apologize for the frustration surrounding your order with MagazineLine. You have been a valuable customer since **************************************************************************** the past. All that is required is a quick call to our CS team and they will note your account and adjust the billing date.
The email payment reminders are not intended to be harassing - the main purpose is to make it easy for you to pay online or over the phone by supplying the information that you need to proceed.
I noted you account that payment will be coming shortly and extended the date on you next invoice. If you let me know approximately when you will be paying, I will add that to your account also. The billing email copy is automated, so it may reference past due status on your next email. Please feel free to reach out to me directly or to any member of my team at ************. Mon-Friday 9am-6pm EST.
Please let me know if there is anything else I can do to help.
*********************
Contact Center Director
Initial Complaint
03/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a subscription to Discover magazine in July 2021 and have received one issue. I have reached out to this company multiple times, to no avail. I was last told they would need to contact Discover magazine b/c they couldn't help me. Notta. I just want my ***** refunded since they are now ghosting me after I suggested just renewing another subscription I purchased for a friend in a care facility after she had a stroke. No response so I want a refund. I keep receiving renewal notices via **** but never receive the magazine. I suppose I should have read the complaints on the BBB site prior to purchasing from this company.Business response
04/01/2022
A refund has been processed for this customer and will be sent via mail within **** business days. We we will continue to attempt to resolve the delivery issues with Discover magazine. We have had contact with the customer on several occasions while attempting to resolve the delivery issue with the fulfillment agency. Our publisher contact has indicated that replacement issues were sent and I am not certain why they are not being received. I have asked for reconfirmation of the delivery address.
Attached are previous contacts with the customer, our latest contact with the fulfillment company and my email to the customer today.
My recent contact to the customer is below:
I received notification of your contact with the Better Business Bureau today.
First, I would like to extend my sincere apology that you experienced delivery issues with Discover magazine that have still not been resolved. I am processing a full refund for your subscription, in the amount of $29.95. You will be receiving a check in the mail. Please allow **** business days for the refund to be processed and received.
We will continue to work with the publishers and the fulfillment agency to resolve the delivery issues. Our last contact with them in March resulted in confirmation that they would resend the January/February issue. Have you received that issue as of today? Previous notes indicate that the last issue you received was the September/October issue, is that correct?
I would like to again confirm the address that we have on file for this subscription to ensure that this is not the cause of delivery issues.
Miss ********* Kalbach
40 *********
******* ** 55387
Thank you in advance for confirming your address. Please let me know if you do not receive your refund check by April 15th.
Again, I apologize for the delivery issues. You have been a customer since **** and we very much appreciate your business and guarantee your satisfaction.
Sincerely,
****
********************* *********** Director
American Collegiate Marketing
Email: **************************************
Phone: ************ Fax: ************Customer response
04/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
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Contact Information
2807 Jolly Road Suite 360
Okemos, MI 48864
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Get a QuoteCustomer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.