ComplaintsforCountryside Excavating Services, LLC.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Saturday, October 1 2022: first contacted *****, owner countryside landscaping, to make arrangements to get quote for my backyard landscaping, trees 6ft evergreens, stone, edging, grass etc. Sunday October 9 2022: ***** came to my home and we discussed stoning, edging, planting grass bushes trees and flowers and edging with ground barrier around patio and trees. agreed to accomplish $3000.00 budget as well as work with his affiliated sprinker company TBI to cut lines under concrete patio and move heads out beyond landscape areas. no communication until I came home from work on wednesday october 26. Countryside came to my home without any communication or approval from me. I contacted ***** to ask about sprinklers and work completed, asked him to change the flowers and bushes to agreed upon picked out products at nursery. job unfinished in the backyard with wrong plants or no plants, stones poured by patio with no edging flowing into the grass, sprinker company did not come and all sprinklers will need moved with landscaping, side evergreens 3 large placed half way into frozen ground with no stone or edging, all 5 trees scattered throughout yard on wrong side. currently, three trees are dead bushes are dead and grass are all dead. company will not return voicemails, text messages, and no email availability. i have reached out to replace all products and complete job agreed upon with his one year warranty for this matter. I want my job completed as agreed, new trees and bushes grass plants chosen for all that died since october placement. I want sprinker company to fix this issue and his company to labor stone

  Business response

  08/07/2023

  After multiple text message exchanges, we agreed to work the project in as soon as possible and to try to do as much work as requested within her target budget.
  We completed the project to her extreme approval.  (See text messages).  Customer: "Hey *****!  I did not know you were coming out today.  I apologize!  It looks beautiful.  Thank you so much"  Followed by: "is  there anyway I can split up bill into payments?  I apologize for the inconvenience.  I didn't know you would be here so soon!  I can come by Saturday if you are available to square up and bring a check."
  Multiple text messages followed, requesting a price for edging, edging was not installed due to her budget.  She then continued to find reasons not to pay her bill until we finally turned this over to our attorney to handle collections.  At this point, her mother paid the invoice to avoid further legal action.  
  In regards to TB Irrigation, they refused to do any additional work for the homeowner due to past due bills dating back to 21 and 22.
  We have included and provided BBB with copies of all text messages exchanged as well past due and paid invoices.  We will not be doing any additional work for this homeowner moving forward.
  
  

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