ComplaintsforWallace Landscape Inc.
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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am still holding a check dated March 8, 2021, for $2,681.25 written by our title company for Wallace Landscaping to repair a retaining wall at our home. I have spoken to *** ******* at Wallace Landscaping on two occasions. I did share with him that the check was good for 90 days. May 2021 *** ******* claimed the rain and not being able to purchase the wood were the causes of the incomplete job. The seller chose this company and put the money in escrow for the title company to hold. *** ******* has not completed the job and I am still holding the check written by the title company.Business response
08/12/2022
[[BBB TRANSCRIPTION VIA FWD EMAIL FROM ****** BBB 8/10/2022]]
******* *********
*** ************ **** *** ************ ********
********* ***** * **** ****** ****** ***
******* ** ***** *** *** ********* ** ******** **********
Dear *** *********:
In response to your letter of July 26, 2022, I would like to explain that the retaining wall in question was not of my design and I did not construct it. I believe that the wall was put in 15 years ago or less. In my 53 years of landscaping I've not seen a wooden retaining wall deteriorate so rapidly. The wood has been rotting and the best repair would be to front fill it with any kind of fill dirt (mixed with stone), then seed grass over the surface rather than trying to put timbers into a rotting wall.
I picked up the wooden timbers to do the job 3/26/21 in good faith, but with the rapid deterioration, I feel the homeowner will not be happy with such a repair. Instead of a wall, front-filling to the height of 3 feet and seeding it would be the best solution. I had suggested this to the previous owner.
If the client wants to continue with it on their own, I have sixteen timbers (6 inches x 8 inches x 10 feet) that the client can pick up from me on their own, free of charge, to show that I have good faith toward this project. Enclosed is a copy of the invoice from ****** *******
The client must cease in slandering my name. I've had a solid reputation for 53 years of business. I was a long time member of the BBB (at least 25 years) but I have been cutting back on my workload.
Should you have further questions, feel free to call me or my work cell phone, *************
Sincerely,
***** ** *******
Wallace Landscape, Inc.
**** ***** ****
****** ***** ** *****
Enclosure
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.