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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
May 25,2023 Paid $5,000 Had closets designed and I complained that I was unhappy with the design and they only offered me to make it right if I repaid to have them redone. I also complained that jewelry trays would not fit after I had a text message conversation with the designer that said they would fit. And they would do nothing to resolve it. I talked with the supervisor *** and she told me she would return my call and never did so I called again and they dont want to do any resolving for me. I have been a previous happy customer with them unfortunately they did not meet my expectations this time and they are not willing to make it right and I spent a good amount of money with them.
Business response
06/26/2023
We have spoken to Mrs. ***** and her husband and our manager has gone to their home to resolve the issues. They are happy and satisfied with the response and resolutions that are in progress.Customer response
06/27/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.