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Complaint Details
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Initial Complaint
08/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Paid 350$ Exact date N/A but 2022 I purchased a tree which I followed directions on how to care for it and plant it, which I followed but 2 months into owning the tree it died but with a phone call and pictures I never got a answer that's all I wanted and never got. But I write a review only to be called a liar and I was aggressive and being told I'm stupid in the review that was the only communication I got back so I'm presuming that the tree was already one of many pre diseased or it was cut wrong and killed the roots which never grew due to the longnecker nursery.Business response
09/27/2023
Company was unaware of consumer having problem with a tree. Being in business over 40 years, does not treat customers aggressively. If consumer would like to phone him, please call (***)***-****. Mr. Longnecker will assist consumer.Customer response
09/27/2023
Complaint: ********
I am rejecting this response because: the company longnecker nursery is aggressive towards customers all unsatisfactory reviews or complaints are taken do I've left messages and phone calls with no response. This company is a bunch of liars when things don go there way I want a call personally like I was expecting I'm not gonna put girth the effort if they can't.
Sincerely,
*** ******* P.S you still have my number and reviews,oh rite you took it down
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.