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ComplaintsforSt. Francis X. Federal Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
3/23/2023 my bank account information was changed by someone and they changed my bank account to them and stole $300 from my account and I found out a couple hours after they had taken my money so I called the banks accounting department and spoke with them and asked where my money had gone to and they asked me if the other person I had changed my account information and I said no and they told me that I couldnt get my money back because the other person had already taken it from where he transferred it to. My problem is the bank didnt even contact me or lock my account when the other person requested to change my information the bank has had this happen to multiple members of the bank and wont do anything about there security to protect there members and I am very frustrated with my situation because nobody knows what to do in the IT department and the ********************* the bank has let its members down I feel also I believe I should get my money back because the banks security doesnt protect its members money and there personal information and the lady that I spoke with in the accounting department I believe her name is ***** admitted that this has happened to someone else recently
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.