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ComplaintsforIrish Mist
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have been a loyal customer of this business for over 10 years.In the past 3 months I have scheduled appointments on line as advertised.I have received confirmation of those appointments.I have never received a cancellation notice.Yet on the day of service, I am no-showed with no call.Today was another reschedule by **** was just informed that I was "taken out of the system" because they decided my home was "too much work" (???) for the drivers.Never received a notice, they accepted all of my appointment, and never informed me ever that they would not service me.Unprofessional and no excuse for this behavior.Business response
03/11/2022
In the past few years this customer has scheduled 3-4 appointments with our office. On the last appointment, we tried to meet with the customer 4-5 times but she was a no show. We have since contacted the customer to advise we would no longer be willing to work with her and she should contact another business to work with.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.