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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called DTE for services. They sent Colonial Heating and cooling. He came out to service the fridge on 6/21/24. The fridge wasn't cold. Without any visual observation or assessment he ordered an new blower fan and a switch. I called them on Tuesday as the parts came in. He said that the fridge is fine. This issue was not the blower or switch, there was not enough power to the fridge even though we still had light on in my kitchen. My elderly parents lost $300.00 in groceries. I called them twice on Tuesday for them to please come on ASAP. Until i called DTE complaining they wouldn't sent someone out. I had to pay someone else out of my pocket come out and look at the fridge again. As indicated as he check the switch the fridge is working fine now. I would like to hold Colonial Heating and cooling responsible for the food my parent loss as they don't have a large income.
Business response
06/26/2024
This complaint should be with the utility company as that who the contract is withInitial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
November 27th 5PM I reached out to my electric company DTE to let them know that my furnace was not functioning properly. It would not turn on and If it did I would not blow out any warm air. DTE contracts Colonial Heating and Air and scheduled an appointment for the following morning. ( disregarding the fact that the temperatures were well below 16 degrees and snowing they did not view that as an emergency to send anyone same day.)Tuesday morning Colonial heating and air arrived and began to look at my system. The information they advised that although I had an older furnace it was functioning at 82% efficiency so they would tune it up and that should solve things. An hour after colonial left my home I noticed that once again the temperature in my home did not match the temperature set on the thermostat. When furnace would turn on it appeared that the flame sensor would not remain lit. Within the hour I reached back out to CH&A to advised them that the system was still not functioning properly. They then rescheduled me for the next day Wednesday to replace the flame sensor (without any visual observation or assessment they just took my non certified HVAC word for it) yet again another freezing cold night without heat.Wednesday when the technician arrived they advised that they would replace a gas valve and an igniter. The technicians did not **** those basic parts on hand so they had to leave and return to complete the service. As soon as they slapped the new part on they were gone. Didnt stay long enough to reassess or determine if the issue was resolved. Of course it was not and the furnace began doing the same thing. After 2 failed attempts I contacted a different company who provided a diagnostic that my board appeared to have water damage. First time in 3 days hearing that. So again I contact CH&A and advise them that after 4 days they have not resolved my issue nor have they even appeared to care. It is winter I have a newborn this is UNACCEPTABLE!Business response
12/19/2023
Im sorry for the delay in repairing your furnace. Most of what you are saying is to the point. I would add that we dont just go straight to the most expensive solution, as more than 90% of the time the part we replaced the first time corrects the issue you were having for a fraction of the cost. The only thing that you might be missing is that your contract is not with Colonial Heating and Cooling. I would suggest reaching out to that company for any sort of reimbursement.
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Customer Complaints Summary
8 total complaints in the last 3 years.
6 complaints closed in the last 12 months.