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ComplaintsforVictory Honda of Plymouth
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I purchased a 2023 Honda Accord from Victory Honda in ******** on Saturday, June 10th. With my purchase I was told that I must pay an additional $2,000 for an elo gps device and application to track my vehicle. I voiced several times that I was NOT interested in the product and I would like it removed from my vehicle. I have good credit and have purchased all of my vehicles from Victory Honda. I feel a tracking device is unethical and should not be a mandatory add on for a vehicle. I did research and it can be removed by a mechanic. Please let me know if you need a receipt.Business response
06/16/2023
The GPS product is non-cancellable. If you'd like it removed from your vehicle, we're happy to do so at no cost.
Customer response
06/16/2023
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below: I would also like a refund for $1,995.00 along with the removal of the Elo-Gps.
Regards,
****************************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.