ComplaintsforBirdi, Inc
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Complaint Details
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Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Context/Background:There is a current nationwide shortage of generic Vyvanse as listed on the *** drug shortage website. Although name-brand Vyvanse is not listed as in shortage on this website, none of the 15 local pharmacies within a 20 mile radius of my home had any ADHD medication in-stock. In April, Birdi Pharmacy had been the only pharmacy I found that had name-brand Vyvanse in stock. My prescription insurance agreed to cover the cost of Vyvanse at $150 for 3 months so long as "Dispense as Written code 8" (DAW 8) was also on the prescription (Rx), otherwise, the co-pay was $500. After a few phone calls with Birdi, my insurance, and physician, Birdi was able to fill the Rx for $150.This month (July), my physician wrote a new 3-month Rx to Birdi with DAW 8 in the notes to pharmacy. Birdi submitted the claim to my insurance with DAW 1 and the cost was around $500. I called Birdi to ask what needed to be done so the Rx can be processed as DAW 8 like last time; however, a Birdi pharmacy tech stated that the pharmacy manager implemented a new policy prohibiting Rxs with DAW 8 due to the shortage. They would; however, fill the Rx with DAW 1 for $500. Otherwise, I would have to go to a different pharmacy.Executive Summary:The implementation of a policy that prohibits the "cheaper" DAW Rx codes but honors the more expensive DAW Rx codes on habit-forming medications that are in shortage nationwide is greedy, unethical, and puts an unfair financial strain on low-income individuals with ADHD. This policy is particularly hurtful due to already increasing cost of living nationwide and the years long stimulant medication shortage. Given Vyvanse is a habit-forming medication, Birdi is knowingly exploiting their patients by prohibiting valid, lower co-pay, Rxs that insurance plans are willing to cover. This seems to be a policy based purely in greed and has a direct negative impact on consumers.Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 2nd 2024 I signed up for a telemed service by the name of bird RX I came across the during a ****** search and it offered a plan for $39.99 a month they offered one telemed visit and two prescriptions a month I was in search of a prescription for antibiotics cuz I had an infection and I had no insurance what it said was if you sign up for a visit between 8:00 a.m. and 8:00 p.m. central Time I believe that you would receive a call within 4 hours outside of those hours you would receive a call the next day I scheduled a visit approximately 5:00 p.m. Pacific time which would put me in the time frame of the 4-Hour call and I never received a call I received a call the next day at 6:21 a.m. Pacific time at which time I was asleep I got the message when I woke up and I called bird RX and they informed me that they would put me at the priority list I would receive a call in 2 hours after 4 hours had passed it was time for me to go to work at which time I called and canceled the service today is July 12th 2024 and I still cannot cancel the service and I also wanted a refund for the fact that I was not able to use the service I've called many times almost every day and they keep saying that they're going to take care of it or they're going to look into it but I don't hear any response from them upon looking at the reviews of this company if I would have read it beforehand I would have never signed up cuz it looks like there's nothing but trouble I called many different numbers I've talked to many different people even to the extent that one of the individuals that I talked to said that they would relay my information to their supervisor but they had not even gotten my information they didn't even know my name or anything at which time I pointed out to them how would they give this information to the supervisor they haven't even asked my information then they proceeded to ask me my information after I pointed it out.
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Customer Complaints Summary
21 total complaints in the last 3 years.
7 complaints closed in the last 12 months.