ComplaintsforJeff Glover & Associates-Keller Williams Realty
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Between the hours of 7:30-9:30 am EST on 1/3/24 (I live in ***** on Central Time, so it was 6:30 am for me), this real estate agency called me ten times, trying to solicit me to list my condo for sale with them. This scenario repeated itself on 1/9/24 and 1/10/24. A variety of different agents from this agency made the calls. Most of them bowed out gracefully when I told them we are already under contract with an agent. However, some of them became argumentative when I told them they woke me up and not to call me so early. Some also continued to harass me even after I told them I am under contract with another agent, and that legally they cannot solicit my business. I have an unlisted phone number, and do not know how these people got hold of my number. I would like the harassment and elder abuse to stop. When I was researching this agency, I found comments on your website from others who have been harassed by them for the same thing.Business response
01/12/2024
Dear Better Business Bureau,
We extend our heartfelt apologies for this incident and wanted to sincerely thank you for bringing it to our attention.
We deeply regret any distress caused and take full responsibility for our actions. This isolated incident does not reflect our commitment to professionalism and customer service. We are implementing immediate measures to address and rectify the situation, ensuring that such behavior is strictly prohibited within our organization. Our team is undergoing additional training on ethical conduct and communication to prevent any recurrence. We value the trust of our community and are committed to maintaining the highest standards.
Again, thank for bringing this matter to our attention. We appreciate your understanding as we work diligently to rectify our mistake and prevent similar occurrences in the future.
Sincerely,
***************************, Inside Sales Manager
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.