Business ProfileforGenisys Credit Union

I have been dealing with this bank for over 11 years. Early 2023 i noticed someone was making charges on my credit card i got 3/4 new cards but they kept getting my numbers genisys finally refused to give me a new card even after making numerous police reports and contacting them everytime it happened. I stopped banking with them but kept the account open and just in the past two days Ive received calls as i had in the past of someone claiming to be from genisys and they worked with the fraud department yesterday i answered but hung up once i noticed the persons accent i called genisys of grand blanc to report the issue the agent provided me with helpful information and took note of the situation today i recieved another call from a different number and when i looked it up it says its genesys so i called grand blanc again and received no answer so i called my original bank in ************ i was refused help and was told a supervisor would call me back/ was hung up on by *************** i had to call back and request her name since she hung up on me and now it is 430 and still i have not received a supervisor call back. I am only trying to report the unknown caller that is claiming to be their bank i will be closing this account as i have no need for it anymore and have not banked here since i was treated so poorly. Do not bank here! They do not care about loyalty of their customers or how many years youve been a customer! This is ridiculous again their employees need training on how to do their job because this is highly unacceptable and a lot of the reasons why i stopped all my transactions after years of being a customer! Im still in disbelief how its been over a year almost two and Im still having these same issues go somewhere else your information is not safe here!