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            Business ProfileNew Branch LLC

            Delivery Service

            Contact Information

            79 W Howard St

            Pontiac, MI 48342

            Visit Website

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            79 W Howard St, Pontiac, MI 48342
            BBB File Opened:
            6/22/2022
            Years in Business:
            8
            Business Started:
            1/18/2016
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered windows/door from ********** in march 2022. The windows/door were custom made by jeld-wen, and then sent to New Branch LLC. Jeld-wen has tracking information for our order of windows/door, the windows/door were received by New Branch LLC mid May. 2022. New Branch LLC had contacted us the end of May to set up a date for delivery. We only received our door on Tuesday May 24. I have been calling constantly, leaving voicemails, sending emails and have done instant messaging/chat on their website via text. No one from this company has called me back, returned email, and when I was texting/chat with the business, as soon as I gave them my order number they never responded. Where are my windows!? We paid $300 for shipping to this company. They are holding my windows hostage. This is absolutely unacceptable. We are paying contractor and crew while we wait for our windows that have been made and waiting 2 months for delivery. Our windows were in their possession at the time they delivered our door. They tried to get us to sign off on delivery of BOTH windows and door. we only signed off on delivery of the door because that is all we received.
            Read 1 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Ky H

            12/06/2022

            This is the worst company on the world. They held our checks. They also do not do business professionally. The owners are never on site and expect the employees to run the job while they take care of business and get paid for nothing. They just need to s*** down and give up. I have never in all my 17 years of working worked for anything like this.
            Read 4 More Customer Reviews

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            BBB of Detroit & Eastern Michigan

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