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ComplaintsforMG Brick Restoration
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Complaint Details
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Initial Complaint
08/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired the company to fix my porch bricks and steps and was told it was with a lifetime guarantee. It was not supposed to fault due to the high quality of cement that they used, but then it did default. On one side of my porch all of the bricks fell off and finally after many attempts and a couple of months, MG brick came out and repaired that particular side. However, the next month, the other side of the porch bricks all fell off. Finally I spoke with the salesman, *******************, and he promised to come out to fix it and profusely apologized; however, he never showed up and dispute many more calls has never answered my voice messages. While talking with him initially about our upcoming appointment, he admitted that they had experienced problems with the cement they used on my job.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.