ComplaintsforPFCU

• Initial Complaint

  10/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had repeated contact with this banking institution regarding this SAME problem. I do not know why they refuse to do what I ask them. I simply want them to close this account and reopen it with a different number. Its a savings account. They closed the checking account with no problem but nope, just cant do this one for any reason whatsoever so here we are AGAIN. Im frankly tired of talking to them about it. Im not interested in arguing or repeating myself over and over There is a previous complaint here regarding the SAME issue. .. there is a credit card company taking a payment out of this account. Ive never given this company my SAVINGS account number, I do not know how this happened or is happening but Ive never given a business a savings account number to take a payment from. Always been my checking. No matter there. The problem is I cant reach them to stop it. I want PFCU to stop letting this happen. I dont use that account, theres no money in that account and ********************** charges me fees which I want returned like the last 100 ( exaggerating) times. Its ridiculous that they cant put a stop payment, they cant do anything but charge me fees. I want this stopped. For the last time. I have one fee now,,, by the time this reaches you Ill probably have 2. I want the number changed period. So this plus finance place will stop trying to take money from this account. Thats it. I pay them a different way and do not want to use this account EVER. My ********************** account was compromised a few months ago and I asked for new account numberS. For whatever reason they changed one account number but not this savings number . I want a new number, I want to sign for it through my email cause my work hours are the same as their hours and I cant get there, and I want the fees credited back. I also want this to be the LAST TIME I have to deal with this. Why cant this happen?? I feel it should have been done initially when the account was compromised. Worst CU I swear

  

  Business response

  10/03/2023

  Hello, we are very sorry to hear about your recent experience. A PFCU representative has reached out to discuss this further with you and reach a resolution. Please reach out to us if you have any further questions or concerns. 

  Customer response

  10/04/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I am rejecting at this time until I speak with them. The resolution I want is to change that savings account number so NOTHING can try to withdraw from it. The issue is a credit card that Ive never given the SAVINGS number to,, they try to with draw a monthly payment. For whatever reason Im not able to change it on the cr cards end so I want a new savings acct number to replace the one thats already there. I dont know what the problem is. I dont use that savings account,, I didnt even know I had it till this started happening,,, its apparently got to stay there cause its attached to my car loan which I dont understand, but its ok,, I dont care that its there,, there can be 10 savings that I dont use, for all I care but that number needs to be changed to prevent bank fees!!!! No more fees for this reason cause Ive called and been over this what seems like 5 long times. Change the number,, keep it attached just like you want but NO MORE FEES , cause I cant get them to stop trying, Im paying them a different way. So this is not resolved till I can get it taken care of
  
  Regards,
  
  ***************************

  

  Business response

  10/06/2023

  Hello, we are very sorry to hear about your recent experience. A PFCU representative has been in contact with you in order to work towards a resolution. Please reach out if you have any other questions or concerns. Thank you, PFCU Credit Union. 

• Initial Complaint

  08/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On July 28th, 2023, I made a payment towards my credit card of $505.86. I made this payment because I am currently trying to switch credit unions and leave PFCU. On August 2nd I called ******* from the PFCU to discuss closing both my savings account and ********************** card. Everything went well and she told me to call her back on Friday, August 4th, because I still had pending charges in my savings account. I called her on Friday and she told me that I had $530.86 to pay on my credit card. She told me that this did not show up on my account until after our phone call on Wednesday. This does not make sense considering I had payed off my credit card on July 28th, 2023. I have both an email saying I submitted the payment of $505.86 and proof on the PFCU app that my last payment was July 28th, 2023. I find it convenient that this charge did not show up until after our phone call on Wednesday, August 2nd, 2023, after she had tried to convince me to stay at PFCU. The app also does not show me a history of my charges on my credit card, so I have no idea where this charge came from. All I want is my $505.86 back and the charge of $530.86 off my credit card so I can close it.

  

  Business response

  08/07/2023

  Hello, we are sorry to hear about your recent experience. A PFCU representative has reached out to discuss this further with you. Please let us know if you have any other questions or concerns.

  Customer response

  08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have been a member of this credit union for 27 years. I recently came down with covid and had to quarantine for 2 weeks,, I am still waiting for unemployment and have very little money, and no back up. I only have what I have. I have 2 loans with this credit union,, a car loan and a personal/consolidation loan. Both are supposed to have autopay removed. I've spoken to them countless times to have the autopay removed. There is no autopay for my car loan (cause I had it removed), but there was one on my personal loan,, which I requested to be removed. I do this because there is an additional 10 day period I have to pay without incurring a late fee, so I do it this way incase I need it. I call it a grace period, but ****** in loss prevention corrected me today telling me there is no such thing as a grace period , its just 10 extra days). In early September I visited a branch to do one thing,, the teller turned it into a bunch of things i really didn't want including signing for autopay,, but I did all this to appease her and try to just get out of there,,, she was awful and kept me there for 30 minutes,, I just wanted out so I did sign but I had every intention of having it removed again which I did. I requested it to be removed just like I've done MANY times in the past and it was ok,, just like the last times I requested it. Today, I had a loan payment automatically taken,, it is due on Oct 14th,, and today is the 29th,, for one it wasn't authorized and it wasn't on autopay (or supposed to be cause I had it removed) . I have no idea why they just took this payment. It also caused an Overdraft protection fee which they removed but they refused to return that unauthorized payment. Saying cause its late they can't. I am choosing to pay it late cause I have no money due to covid. Taking that payment is going to cause a bunch of other OD fees that I can't afford. ****** is putting this blame on me and its going to cause me serious hardship. It was not authorized.

  

  Business response

  11/10/2021

  Business Response /* (1000, 6, 2021/11/10) */ We are sorry to hear about your recent experience. PFCU's CEO has recently contacted you regarding this matter. Consumer Response /* (3000, 8, 2021/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not have any response from the business,,, nothing has come to me in the mail, I have also checked my email and tried to open it from your site but was unable to do so. Business Response /* (4000, 10, 2021/11/18) */ Thank you for your feedback, we apologize for the missed communication and still welcome the opportunity to talk through this with you. Please know that PFCU's CEO has reached out to you through email, but if you'd like to talk through this over the phone, give us a call at ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩