ComplaintsforMaxwell Building Services
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Complaint Details
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Initial Complaint
12/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Maxwell Building Services employs very deceptive practices in preparing initial quotes to be awarded a contract, and then dramatically increases the costs -- by over 65% in our case with no change in the scope of the project. Timing estimates are equally deceptive with original estimates of **** weeks that will now be 24 weeks or more for a kitchen and family room remodel. The initial deposit was paid on 4/22/2022 and the job will not be complete until January 2023 at the earliest. They have left us without a functional kitchen for five months, with periods of seven weeks with no work being done. The soffits above the kitchen cabinets needed to be rebuilt due to the higher cabinet height, and we were charged $3,425 for this ($2,500 plus markups for project management, fuel surcharge, overhead and profit), which we complained was excessive, but reluctantly agreed to pay. Now that the cabinets are installed, two of the cabinets protrude beyond the soffits, and we were told it would cost an additional $2,229 to correct the error so that the crown moldings on the cabinet tops will be flush with the soffits as originally agreed. This is completely unreasonable, and we refuse to pay anything for this correction. The project management and customer communications have been horrible throughout the project.
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Contact Information
1549 W Hamlin Rd
Rochester Hills, MI 48309-3353
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.