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ComplaintsforSerra Ford Rochester Hills
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Complaint Details
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Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Came in to have a manufacturer warranty done on a catalytic converter that was bad. The technician stripped the stud bolts off my turbo so they had to replace the turbo along with the cat (didn't cost me but that's shows you if the technician can mess up this what else) I will tell you what else the tech messed up my power sterring. In order to get to the turbo you have to take off the rack and pinion for my car and all the correlating parts. My **** fusion only has ****** miles and 3 weeks after getting the car back I'm driving to work on a rainy day and my power steering goes out and the dealership is trying to say it's 3800$ to fix and that one of the rubber boots on my axel got torn and dirt and water got in there and ruined the power sterring unit. Ive had this car LESS then 90 days i got it from a used car dealership the car had a 70+ point inspection THAT i have no where was a torn boot listed so the previous tech that worked on my car damaged the boot or didn't put it back together properly and then when i drove it for the first time in the rain it ruined the power steering. This needs to be made rightBusiness response
09/11/2023
We are currently in the process of working with the complainant to get there vehicle fixed.
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Contact Information
2890 S Rochester Rd
Rochester Hills
Rochester Hills, MI 48307-4549
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.