ComplaintsforContinental Building Company, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/14/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had a roof installed in 2018 and was given a guarantee on the roof. The roof is leaking. I called, left ****************** pictures over 15 times since June 26, 2021 and have not received any response from the company. I would like them to make the necessary repairs to their original work. I am surprised because I have used them several times.Business response
06/16/2022
Dear **************,
I am very surprised to see that you filed a complaint to the BBB. As you know, and we discussed in 2018 when I replaced your roof, you elected NOT to replace or repair the upper porch rubber roof/flat portion of the roof against my recommendation. When you originally called me to report this leak, I told you to test that area that was not repaired, as I was confident that this would be the source of the water ingress. You did not. When I went out there, I did run the test as well as visually inspected the area. The visual inspection was obvious as the rubber portion of the roof pulled away from the metal railing that secures the rubber to the roof. As you know, NONE of this area was touched by my company as you did not want to pay the additional costs to replace this area, as you priority was the other area of the roof that was degraded back in 2018. I did in fact go the extra mile as you are cousins with a dear friend of mine and fixed it for you on the spot. Then I find out that you filed this complaint. I have always taken care of you and your family because of your connection with a dear friend (****), and I am completely taken aback by your actions.
You can feel free to call me and further discuss this matter if you wish. I have been in business for 40+ years and never had a BBB complaint it is sad that you of all people are the first.
Best Regards,
****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1593 W Hamlin Rd
Rochester Hls, MI 48309-3335
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.