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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Nugent Builders constructed an addition to ****************** 2013. ********************* told me that they would stand behind their work forever. Shortly thereafter. I notified that the crawl space under the addition was leaking. Since that time, Nugent has made efforts to stop the leak. It leaks to this day. I emailed **** as recently as 25 July 2022 that there remained a problem. I have not heard from Nugent. The support beams under the addition are now rotting.I filed with BBB before and thought the problem was resolved. It is not resolved.Business response
09/13/2022
Good morning,
This is ******************************* president of Nugent Builders.
I have sent 2 emails to ********************* and have not heard back; I dont have his phone number.
I plan to take a trip over to the house this week and hopefully he is home, and I can figure out what is leaking.
The project manager he worked with in the past is no longer an employee of Nugent Builders and *** sent him the email on July 25th to his email. That is why he didnt get a response.
My intent is to take care of the leak asap.
Thanks,
Matt
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.