Business ProfileforH2Oasis, Inc.

I put a down payment on a new fireplace, the installers unloaded it on its side, and damaged the gas inlet during install leaving it hanging by one s**** Then tried to cover the damage with tape!The fireplace was not completely installed and failed rough in inspection. Second attempt they installed the venting thru the roof and left it going out the chimney on an angle. I called about the venting issue and was told you don't even see it so it does not matter. That was upsetting!! I called the sales man and informed him I did not feel safe with the damaged gas line and not to come out to fix the venting till we resolved the damaged stove issue. I requested a replacement fireplace, as it was the installers fault. The salesman talked with management and stated they would replace the fireplace and fix the venting. I agreed to let them proceed. Third attempt they fixed the venting and put a second s**** in the plate the gas line goes thru and again taped it up and defaced my property by writing, Don't remove the tape please, in black marker. They did NOT replace the fireplace as agreed. I attempted to speak with the owner and he pushed me off to someone else. I meet with an unidentified rep., he refused to replace or return the damaged fireplace. Now, they are demanding payment in full, which is due at completion of the install, start up and passed inspections, none of which have occurred and threaten to put a lien on a my new home. I do not want anything more than what I paid for, we have no faith in the service department or the business at this time. We just want to pay for the venting parts, return the damaged stove and refund us what we have due and be done. It will cost me more money in the long run but I will feel safer in my new home. They want to label it as cosmetic and I will never see it.Bottom line, I purchased a fireplace in new condition, not damaged. WE DON'T FEEL SAFE WITH THE *****!DO THE RIGHT THING RETURN THE ***** SO WE ALL CAN MOVE ON!