Additional Information for Infinite Auto Protection

In May 2022, BBB investigated Infinite Auto Protection’s business practices due to the number of complaints on file. Infinite Auto Protection is a d/b/a (doing business as) of Opulent Marketing. Signage at the business’ location 10000 Wayne Rd, Romulus, MI lists Opulent Marketing as a business at that location. BBB contacted the property manager for this location who confirmed the business as a tenant. The property manager could not confirm whether employees arrive or work there daily. Certified Mail to the Romulus address was returned by the U.S. Postal Service marked “UNCLAIMED”.

BBB also attempted to contact the business multiple times by calling 888-734-7392. Phone option #1 “For a Quote” results in a message saying “You’ve reached us outside of our normal business hours”. According to the message, normal business hours are Monday through Friday 9am to 6pm EST. Based on consumer complaints and BBB’s attempts, this message has been in place for several months and is heard even when calling inside of normal business hours.

The remaining phone options: 2 “Customer Service”, 3 “File a Claim”, 4 "Auto Repair Shops”, and 5 “Dealerships”- all result in long hold times or no answer. BBB was not able to leave a message. 

At this time, the company is believed to be out of business. BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers. BBB encourages consumers with unresolved issues to file a complaint with BBB and the Michigan Department of Attorney General.