ComplaintsforTForce Freight
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
this company is a scam. I been trying to get in contact with someone about my package.Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
* Transaction date: 4/11/2022 * Money paid to TForce Freight: $2,312.99 * They committed to provide a shipment of my musical instrument damage free, and if severely damaged, I should have been able to have a satisfactory claims process * Extensive damage was done to my double bass instrument during shipment, resulting in a nearly $4000 repair at the shop. After many months of waiting for a response to my claim, a simple "declined" was all I received. No explanation was provided, and no alternatives. I followed up multiple times with the claims department for an explanation, but the investigator of my claim never got back to me. I had asked for the entire amount of the repair to be refunded to me.* Tracking number: ***********Initial Complaint
07/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We paid to have a motor delivered They told us it was coming on two different days toke the days off work they never called or showed up to deliver it. Called and the manger was very rude and wouldn't help. U can't track the package the tracking number won't show up. Now my son has to drive a hour away at 5$ a gallon of gas to go pick up his package that he paid to have it delivered. They keep saying it's going to delivered and they never show up I don't know how they can get away with this. They take your money for a service and dont do what you pay for.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.