Business ProfileforMorse Moving & Storage

From start to finish, this move was a bad experience. The packers did not show up when they said they would and on day two, one had a health issue and had to leave the job. We were extremely sympathetic to this and in fact, we were the ones to alert the company of the issue. Morse did not try to problem solve and did not communicate with us as to what the plan was moving forward. This caused us to have two movers instead of three and one was on day two of the job and required a lot of training. All communication was from us trying to get answers. No calls or communication from Morse at all. We weren't given an inventory list at move out. We weren't told when our items would arrive at our new home. We were told that various different drivers would be bringing it. Once our items arrived at our new home and everything was unloaded, I was asked to sign the paperwork on a tablet but all I was presented with was the signature box, so I had no idea what I was signing for. I refused to sign because we still had not received paperwork or the inventory sheet. I communicated this to Morse and to the driver's representative After pushing to get the paperwork we received it a few days later and my signature was forged, and damage was noted to furniture that had no damage. It was an effort to cover themselves and it was blatantly apparent. I was shocked and disappointed (especially by the illegal forgery) and when we reached out to the company last week, we were told they would get in touch with us. There still has been no communication. We refuse to pay them until this legal matter is resolved. The representatives are not focused on customer service. There has never been an apology or an offer to discount the move or make it right. Now we are faced with a situation that is unethical and illegal. I will never use this company again and I feel that others should be warned about their horrific business practices.