ComplaintsforRPM Freight Systems

• Initial Complaint

  09/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Part 2 I scheduled a pickup for a vehicle in the *********,** area in Aug 2021 .Through RPM which I've used several times before. The brokers I was using kept ******* and bugging me about this pickup. When I arrived at the drop yard it was pouring down raining. The guard was refusing to release the vehicle because I didn't have release email for it. I informed *** several times and threatened to just leave it. They were very eagered for this vehicle to be picked up and begged me to get it. So I went back to guard shack for the 3rd or 4th time. He finally took the vin# and gave me the keys. I ran over, walked around it, got in and drove it back to my trailer to load. It was raining very hard so I didn't have my phone out to take photos as normal. I drove to the **** dealership and as I arrived there were several people out there waiting for me to drive the vehicle off. Which was very strange to me. The guy that was recording , mentioned that the vehicle had been up there for a while and he don't know why this one was not delivered with the rest of them. Then as they inspected the vehicle he mentioned the damage and said **** was gone fix it. They already knew the vehicle was damaged before I picked it up. That's why it didn't arrive with the other vehicles. The guy that did it left it up there instead of delivering it.I got paid for the load. Then a few months afterwards *** calls me and say I need to file a claim for those damages. I said no the guy told me they knew about those damages.I have not damaged anyone's vehicle since I've been doing this. Since then my insurance has went up, they refusing to give me loads now, and they are have sent this to collections. I refuse to pay for something I did not do. The guy at **** said he knew I didn't damage it. So why would Rpm send this to collections under my name. *** has caused my insurance to go up,refuses to give me loads,are ruining my reputation and threatening to mess up my good credit with collections with this.

  

  Business response

  08/08/2023

  RPM requires that all vehicles picked up by a carrier must be accompanied by proper documentation and photographs prior to loading - all carriers are made aware of our requirements when accepting a load. In this case, while this carrier did mark down the damage on the damage report at pick-up, there was no customer confirmation/signature captured at the pick-up location to cover themself from any claims. While we understand the frustration, we have processes and procedures in place to help protect both our carrier network and our customer base. 

  Customer response

  08/08/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] I communicated with RPM throughout this whole day. Because they called, texted and emailed me the whole day. I  contacted them as soon as I arrived to both locations. Especially after the salesmen mentioned they knew of the damages and **** was going to repair it.  Now this was as several people stood there, recorded and watched me remove the vehicle from my trailer. They went directly to the damage areas as well. So they knew about the damages and RPM probably did as well. I have not damaged a single vehicle the whole time (6 years) I have been hauling. You have put this mess on my company as well as others and it's time to stop. It's hard enough out here for us drivers. Then we have companies like RPM trying to damage a trucking company's great reputation. Sad part about it they waited months after paying me for the load to contact me with this fraudulent claim. 
  
  Regards,
  
  *************************

  

  Business response

  08/21/2023

  We would be happy to discuss this claim further; please get in touch with ***************************** at *****************************. She or her team will be able to dig deeper into the issue itself and hopefully help find an overall resolution. Be sure to include your name, company name, contact information, and the shipment ID in question.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩