ComplaintsforRick's Complete Automotive Repair & Tires, LLC
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 8th I took my car to ****'s Automotive and second needing known front breaks and rotors, my car was squealing. I anticipated needing breaks and rotors. They told me they did not have my breaks and rotors in stock and they had to go and pick them up from some third party. When they got back, they put the brakes and rotors on my car. After payment of $367.50, I requested my old parts and I never got them back. During the assessment of my car, I asked about my rear brakes and rotors they said that they were fined and did not need any repair. One month later my rear brakes and rotors have began squealing and are now in need of repair. It is safe to say that they needed the repais when I had the front done. I utilize my vehicle on the highway to get back-and-forth to work. My safety as well as the safety of others I share the road with is important to me. When an automotive technician says that my car is fine, with other automotive repair shops ive been able to trust that. I cannot trust **** automotive. There is no digital record of services rendered, no digital receipts. All records are kept on paper, which seems skeptical to me. The man that works the front counter (*****), assessed my car and hoisted it in the air. He was the one who told me that I needed both brakes and rotors. He is not an automotive technician, he is not licensed, his duties should not extend to performing repair assessments. I asked for my parts because I know that it is customary that you should get your old parts back. There is a big sign in the lobby posted at ****'s Automotive that states that you should get your old parts back. Even when I asked for my old parts, I didn't get them back. I have no idea where they picked up the questionable "new" brakes and rotors from because, there was no type of receipt given from where they purchased them from. For all I know, they could have gotten them from a junkyard. I feel like the services rendered were fraudulent and negligent. This place is so unprofessional. They allow random people from the street to come and work on their own vehicles in their garage. The owner is never available, and takes a whole business day to return a phone call.. The language and the cursing in front of customers is ridiculous.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.