ComplaintsforLake Huron Credit Union
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was contacted by this bank on 06/23/2022 asking for information as to when a past due loan would be paid. This loan was approximately 2 weeks past due. After explaining to a loan agent that I was under extreme financial circumstances and this loan would be paid in early to mid July, she asked a follow up question and the phone call ended. Assuming that she was going to notate my account but she did not. I had a fraudulent charge on my card and had to have the card reactivated, which I have had done previously. After calling and having it successfully reactivated and working for a day, it was then cancelled with no notification. As I called they mentioned the teller was new and wasn't supposed to provide that service, a new card was required to be ordered. 06/28/2022 I went into the local branch on Tittabawasee and requested a new card. The teller walks back and forth between the loan officer relaying information. They then tried to leverage and require me to pay on my past due loan of only 2 weeks or they were unable to provide me with a new instant debit card. This instant debit card service is $10. After I mentioned to the branch manager this was completely unethical she offered no compromise other than offering to order a new card, that has taken up to 2-3 weeks in the past. She then claimed it would still be a $10 charge. I then left in frustration with the $10 still on the counter. This $10 was set in front of the tellers keyboard and she took it from me to process the payment until they tried to unethically leverage to make a payment on a loan for a simple service. I would like to verify if this institution is following the proper financial compliance and guidelines while trying to leverage certain basic services unless loans of only a few weeks are paid whilst under very challenging circumstances. I would also like camera footage to be reviewed between 12pm-1:30pm to determine where this $10 was placed, as the branch/teller claims they never seen it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.