![](https://m.bbb.org/prod/ProfileImages/51a43c77-0150-40ab-930d-9cde608277d3.jpeg?tx=w_150)
ComplaintsforBeltone Skoric Hearing Aid Center, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Happened on 3: 14 24 my mother called her back on 3/18/24 and said she didn't like the new hearing aids they were hurting her ears and she wanted to return them she gave her appointment on the 21st at 12:50 and denied her the return of her old hearing aids & money my mother has dementia she kept her in the office for 3 hours telling her over and over she needed hearing aids these weren't doing good enough the old hearing aids were only 2 years old she only went in for a cleaning I thought it was all right that my brother took her to her appointment but my brother had brain surgery when he was 18 so he's not very well either we return the new hearing aids back to the store we never received a refundBusiness response
03/22/2024
As the owner of Skoric Hearing Aid Center DBA Beltone I will personally assure our customer that we are here to address any problem that she may have with the hearing aids that she purchased however, in some cases we have multiple family members get involved after the fact that were not present where others were present at time of testing and fitting.
I would please urge the customer to reach out to us so that we can address any problem she may have whatsoever as this is our obligation to her.In the case that we cannot address any problem or problems the customer may have with the ********************** devices we will be more than happy to take the hearing aids back.
we look forward to working with the customer.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.