![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFuture Vision Satelite
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1/3/22 The company's sales representative contacted me via phone call a few days prior to the date of installation. He told me that I would be able to switch from my current internet company at approximately $90. And would be able to switch to Viasat at a rate of approximately $97 a month. When the technician arrived I called ****** to cancel my internet and was informed through them that it would cost $160 to cancel. Mind you this company sells both Viasat and ****** net. So I told the technician I wanted to cancel the install. He informed me that he couldn't do so without a work order from his company which he would inform them of the issue and someone would call me. I called my sales rep and explained to him the issue and he told me that there is no way they should be charging me that much. He suggested i just remove my bank jnfo from my account so they couldn't charge me and change to the new company anyways. I told him no because I would still have to pay that amount either way because it's my ****. So I asked him to please cancel my order and reinstall my ****** and I would switch over at a future date. He told me he would do it when he got in the office. I tried calling him later that day and he said they were waiting for a work order. I called ****** and they said they sent them one. I tried calling the sales rep again and he didn't answer or call back. On the 4th I still didn't hear from anyone. I called on the 5th and was immediately transfered to ****** which couldn't help me at the time with my issue. I continued to try to call them to sort out the problem but they wouldn't answer of they would hang up on me. I had to call both viasat and ****** net myself to get the problem solved. I informed both companies of what happened to me and was able to resolve with them without incurring any fees but j feel this company needs to be reprimanded ad I am not the only person they have given issues. I will definitely be checking reviews better after this experience
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.